Windsor Avenue rated as ‘Good’ by CQC and praised for supporting people to have maximum choice and control of their lives

June 22, 2018

Windsor Avenue, in Kettering, Northamptonshire, is celebrating having been rated as ‘Good’ overall, for a second consecutive time under the current ratings system administered by the Care Quality Commission (CQC).

Windsor Avenue was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service, in line with the values of ‘Registering the Right Support’, including choice, independence and inclusion.

Inspectors reported that the service was committed to providing good care, stating that; “People had their privacy, dignity and confidentiality maintained at all times. People experienced positive relationships with staff and received care that respected their diversity as staff supported people to maintain relationships with family and friends and make new friends. The care people received from staff was kind, caring and compassionate.”

They continued; “The provider operated an open and transparent culture. People felt safe living in the home, one person said, “I feel safe, and the people and staff I live with make me feel safe, I am safe and happy.”

Another relative stated, “I can’t speak for my relative, but I am confident that they are safe and looked after well, I call in often and the staff are really good.”

A relative told inspectors, “I get on really well with the staff, they are great, and we have fun and they help me clean out my fish.” One member of staff said, “I am proud to work with these guys, they are all like my extended family.”

Inspectors said that it was evident from observations during the inspection that staff and people using the service knew each other well, had good relationships and were relaxed with each other. They observed staff treated people with warmth and kindness and included them in all conversations and decisions.

Debbie Mitchell at Windsor Avenue, says; “I am extremely proud that Consensus and our team have a shared clear vision to respect individual choice and promote inclusion, rights and independence. We enable people to make choices in their everyday life and are delighted that the inspectors noted the service had a clear vision and was committed to delivering person centred care that respected people’s diversity, personal and cultural needs and rated us as ‘Good’ overall.”

CQC’s report continued; “Throughout this inspection from our conversations with staff, people and their relatives it was evident that there was a genuine emphasis on supporting people to be part of the local community.”

Windsor Avenue, in Desborough, is a warm, caring, homely bungalow providing a residential service for people with learning disabilities and complex needs.  The service also supports people with additional physical disabilities.

 

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