Tushmore Lane praised for being passionate about delivering high standards of care

April 12, 2018

Tushmore Lane, our care home, in Crawley, West Sussex, which specialises in residential support and accommodation for people with learning disabilities and complex needs including mental health, autism and Asperger’s syndrome, celebrated recently having been rated as ‘Good’ in all five areas, according to its latest inspection by the Care Quality Commission (CQC) for the second consecutive time under the current ratings system.

Operated by Consensus, Tushmore Lane was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service, in line with the values of ‘Registering the right support’, including choice, independence and inclusion.

The report said that; People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. They were treated with care, kindness, dignity and respect. People receive a good level of care and support that meets their needs and preferences. People take part in a wide range of activities with staff supporting people to develop and maintain their daily living skills. People are actively involved in the community and engaged in voluntary service and gainful employment. They also noted that there was an open and transparent culture within the service that was person-centred, open and inclusive.

CQC’s report continued; “People using the service and their relatives remained positive about the caring and compassionate manner of staff. Comments included, “They are just wonderful” and “Yes definitely. It’s a loving professional approach to the care they give” and “Absolutely, they are marvellous.” People told us they had positive interactions with staff. Staff were considerate and respectful when referring to people and their needs. We observed staff speaking with people in a respectful manner and called them by their preferred names. People were comfortable around each other and the staff who supported them. Staff listened attentively when people spoke and gave them a chance to talk about their plans for the day.”

Tina Adamou, our Registered Manager of Tushmore Lane, says: “I am extremely proud of the team at Tushmore Lane for their hard work and continued commitment to supporting opportunity, choice and success for the individuals we support. We are continuously seeking to improve upon what we do in our support for individuals to achieve their life goals and aspirations.”

Tushmore Lane is a detached property that specialises in providing residential support and accommodation for up to four people with learning disabilities and complex needs including mental health, autism and Asperger’s syndrome.

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