The Rivers rated ‘GOOD’ by CQC in all five areas

August 28, 2019

The Rivers, in Farnborough, Hampshire, is celebrating having recently been rated as ‘Good’ in all five key areas, for the second consecutive time by the Care Quality Commission (CQC).

The Rivers was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service, in line with the values of ‘Registering the right support’, including choice, independence and inclusion.

Inspectors reported that the service was committed to providing good care with people treated kindly and thoughtfully by kind and caring staff. The inspection stated, “Interactions between staff and the people were caring and considerate and people responded positively to the staff’s caring attitudes.”  

Feedback from relatives and people supported this with one relative saying, “I think they go above and beyond because they take [person] out in their own time” and one person saying, “I talk to the staff if I’m worried, they help.”

Inspectors also noted that individuals were supported to have maximum choice and control over their lives and that staff provided person-centred support by listening and engaging them at every opportunity. The report stated, “Staff had an excellent understanding of people’s needs and could make suggestions around how they could develop their skills and independence including preparing people to move into accommodation where they would be more independent.”

The inspection also found the service was well-led. The registered manager demonstrated a commitment to providing high quality person-centred care by involving people and their families in day to day discussions about their care and enabling people and staff to speak freely, raise concerns and discuss ideas.

Katy Preedy, Operational Lead for Wales and South said, “I am very proud that we have received a ‘Good’ rating across all five key areas. This is due to the hard work and commitment the support team continually show towards the individuals we support. The team regularly go above and beyond what is expected of them, and we continually strive to improve upon what we do and how we support individuals to achieve their aspirations.”

The Rivers comprises of a six-bedroom residential care home, that provide a good standard of accommodation and support for six younger people with learning disabilities and complex needs including autism.

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