Putting the individual at the heart of everything we do

Consensus takes a person centred approach to supporting individuals and we use person centred planning to enable them to work towards the goals they wish to achieve. This means that we tailor what we do and how we do it to suit each person’s specific, and often, complex needs.

They’re individual in their requirements, so the solutions and plans we put in place – with their full input – to help them achieve their goals must be individual too.

We spend time listening to, and understanding, an individual. We learn about what’s important to them, what their needs and wants are, and how they would like to live their life. Then we work closely with them and their family, as well as other support professionals to create a person centred plan. This sets out what their goals are and how we will work together to help them achieve them.

A person centred plan is a living document – regularly updated as needs or goals change. It’s also regularly referred to by everyone involved so that we can ensure we’re working together to provide consistent, appropriate support.

What’s in a person-centred plan?

We use person centred planning to set out how Consensus will support each person to live the life they want. A person centred plan tells the story of how the individual wants to live their life now, and in the future. We use many different communication tools, so even if an individual finds verbal or written communication difficult, they can still be at the heart of the process of developing their plan.

A person centred plan sets out:

•  What’s important to the individual  •  What they want to achieve •  Where they want to live  •  What they want to learn •  What support they need and how they want to use it •  How they can live a healthy life  •  What their hobbies are

We’re always working to improve the person centred planning process so that it’s easier, quicker and more effective for everyone. Our senior management team, service managers, support workers and supported individuals regularly work together to share ideas on things we can change for the better.

See how we’re helping individuals to live their life in the way they choose…

How Mary’s dream of visiting Disneyland Paris became a reality…

Since arriving at 48 The Grove thirteen years ago, Mary has achieved so many of her goals and ambitions in a safe and positive environment.


Supporting Raymond, an 84-year old man with a Learning Disability…

Just because Raymond is older, his right to specialist support must continue. See how the team at The Hollies, Ty Hendy, have supported Raymond to live a meaningful life.


Reflecting on the positive outcomes that Katie has achieved…

Parklands supports individuals who have profound learning disabilities. Find out how the experienced team encouraged Katie to live a life that was meaningful and fulfilling to her.