St Stephen’s Road Rated ‘GOOD’ By CQC in all 5 KLOE’S

August 1, 2021

The team at St Stephen’s Road are celebrating having been rated as ‘Good’ in all five key areas by the Care Quality Commission (CQC).

St Stephen’s Road, in Cheltenham, Gloucestershire, which specialises in providing care and support to people with learning disabilities, autism and other complex needs in nine ‘supported living’ flats was praised by inspectors for providing a safe, effective, caring, responsive and well-led service.

Inspectors reported that the service was committed to supporting people to have maximum choice and control of their lives. The service planned and coordinated person-centred support that was appropriate and inclusive.  

Inspectors agreed that people were supported with dignity and respect and involved as partners in care. Inspectors observed that people had formed supportive relationships with staff and specific staff had become ‘anchor people’ for one person with complex emotional needs, providing the stability and reassurance they needed. Staff told inspectors, “There are so many things we have overcome with trust.” A relative also told inspectors how settled one person was after four failed placements, saying, “Staff have got a rapport with him,” and “I hope he can stay there for the rest of his days.”

Inspectors also reported that people received care and support in a planned way that recognised and reflected their individual needs and personal preferences. People were supported to communicate with others and to receive information in a way they understood. People’s communication support plans described the tools and approach staff should use, including objects of reference, story boards and maintaining an encouraging and positive approach.  A healthcare commented about a person they visited, “It was obvious he had a good rapport with his carer [staff member.]

The inspectors observed that the service was consistently managed and well-led, with leaders and the culture they created promoting high quality, person centred care. Staff spoke highly about leadership at St Stephen’s Road and one staff member told inspectors, “It is a really positive service. We have some really positive staff who want positive outcomes for people.”

Inspectors reported that people’s care, treatment and support achieved good outcomes and promoted a good quality of life. People were supported to access healthcare service to ensure their health-related needs were met. Staff were supported to manage people’s more complex behaviours by the providers behavioural support team and a seconded member who was a qualified Positive Behaviour Support/Management trainer. The inspectors also noted that staff worked creatively and in partnership with people to encourage them to make better food choices.

During the inspection the inspectors spoke with nine members of staff including the regional director operations manager, manager, and six support workers. Two people’s care and medical records were reviewed as well as a variety of records relating to the management of the service, including audits and safety checks.

Regional Director, Katy Preedy said, “I am very proud that we have received a ‘Good’ rating across all five key areas. This is due to the hard work and commitment our support team who consistently go above and beyond to ensure the individuals we support achieve their aspirations and enjoy a great quality of life.”

St Stephen’s Road, located In Cheltenham, Gloucestershire, provides care and support to 9 ‘supported living’ flats, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

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