Southwold House celebrates ‘GOOD’ CQC rating

November 27, 2019

Southwold House in Leigh on Sea, Essex, is celebrating having been rated as ‘Good’ in all five key areas by the Care Quality Commission (CQC).

Southwold House was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service.

Inspectors reported that the service was committed to supporting people to have maximum choice and control of their lives with people empowered to develop positive relationships with others and to maintain any culture or spiritual aspects of their lives.  The inspection stated, “staff treated people with dignity and respect; and could explain how they should be treated with equality.”  

The inspector also observed staff being respectful toward people and talking to them in a kind and personalised way. The inspection stated, “people continued to receive personalised one to one support from a staff team that knew their individual needs and abilities. Care plans were individualised and about the person.”

Inspectors reported that staff communicated effectively to empower people to have maximum choice and control.  Staff had been trained in different communication techniques and used different communication methods suitable to people’s needs including pictorial aids, to enable people to be involved in decision making. The Inspector said, “staff took their time to listen to what people wanted to do and empowered them to make choices.”

During the inspection the inspector spoke with people living at the home, relatives support team member and the Registered Manager. Generally, people were positive, and relatives told the Inspector, “communication is very good.”

Gari Mungwariri, Service Manager at Southwold House said, “I am extremely proud of our team who are committed to enabling the people we support to make choices and have a great quality of life. We are delighted that the inspector noted our kind, caring and person-centred culture, rating us ‘Good’ across all five key areas.”

Southwold House, located in Leigh-on-Sea, Essex, comprises of a 12-bedroom residential care home, that provide a good standard of accommodation for people using the service. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

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