Smythe House rated Good in all areas by CQC
Smythe House, who specialise in supporting adults with a range of complex needs and behaviours associated with Prader-Willi Syndrome (PWS) in Kettering, Northamptonshire, have been rated as ‘Good’ in all five keys areas, according to its latest inspection by the Care Quality Commission (CQC).
Smythe House was praised by inspectors, for providing a safe, effective, caring, responsive service and well led service.
The report said: “People were encouraged to make decisions about how their support was provided and their privacy and dignity were protected and promoted.
There were positive interactions between people living at the house and staff. People were happy with the support they received from the staff.
Staff had a good understanding of people’s needs and preferences and people felt that they had been listened too and their views respected. Staff actively promoted peoples independence in a supportive and collaborative way.”
The report continued: “People were listened to, their views were acknowledged and acted upon and care and support was delivered in the way that people chose and preferred. People were supported to engage in activities that reflected their interests and supported their well-being. One person we spoke with said that they felt listened to by staff and this was very important to them. Another person said “I get on well with all the staff, I’m enjoying it here.”
Caroline Curtis, Manager at Smythe House, says: “The team are all extremely happy at the praise we received from inspectors in the report following their visit to Smythe House in January 2016. All of our colleagues, supported individuals and families work well together to support each other and it is pleasing to see that our service has been rated so highly by the CQC.”
She continued: “It was particularly rewarding to hear the feedback of the individuals we support about our work. They said – “I’m happy here, I don’t have any complaints, and my key worker is very good I give her 20 out of 20.” Another said that they felt listened to by staff and this was very important to them.
Smythe House specialises in providing accommodation and support for seven people with a range of complex needs and behaviours associated with Prader-Willi Syndrome (PWS). PWS is a genetic condition that predominantly manifests with early years onset of hyperphagia which is an abnormal unrelenting great desire for food driving the person towards excessive eating and, left unchecked, life threatening obesity. Other characteristics of PWS include, for example, learning disabilities that may range in severity, and challenging behaviours are a feature of PWS whether or not the person has a measured learning disability.