The most Outstanding Hat-trick, as care homes supporting people with Prader-Willi Syndrome get the top CQC ratings

April 2, 2019

Not one, not two but three Kettering based care services have received glowing reports from national care regulators the CQC, as they were each awarded with the highest rating of ‘Outstanding.’

Heatherington House, Haydock House and Parvale House all specialise in supporting adults with Prader-Willi Syndrome (PWS), learning disabilities and/or additional complex needs. Prader-Willi Syndrome is a genetic condition that means people with the condition will have an insistent desire for food which has the potential to result in life threatening obesity. Consensus who operate all three homes are delighted that three of its PWS services received overall ‘Outstanding’ ratings following their latest CQC inspections. Leaders at Consensus have paid tribute to colleagues for their exemplary contributions in achieving their ratings.

The CQC inspection focuses on five key areas and examines whether the service is safe, effective, caring, responsive and well-led.

Heatherington House achieved the highest possible rating of Outstanding Overall with all five key lines of enquiry each being rated outstanding in their own right. Inspectors described their approach to supporting people with PWS as revolutionary.

With this rating it is understood that they now rank in the top 15 residential care homes in the country, out of over 14,500 and the top-rated residential care home in Northamptonshire.

Haydock House was rated as ‘Outstanding’ overall, with individual ratings of Outstanding for being well-led and safe, whilst Parvale House, also rated Outstanding overall, received individual ratings of Outstanding in responsive and well-led. All other key areas were rated as good for both homes. December’s inspections involved inspectors talking to people who are supported by the services, members of the team, relatives and the registered managers, and in addition reviewing records and liaising with health and social care commissioners and professionals.

The reports were extremely positive and highlighted that, without exception, there was a person-centred approach to everything the services offer and how they are run. People’s choices are placed at the forefront of the services and people are encouraged to be involved and have a say about matters that could have an impact upon them.

Carers were praised for the overwhelming compassion and great kindness with which they treated the people they support, always encouraging and supporting people to develop their independence and achieve their goals. The reports recognised that people are empowered and encouraged to decide who they would like to share their home with, this included new potential support team members and individuals considering living at the services.

The reports also highlighted that people consistently commented on the positive impact the services have made on their lives and how these have changed for the better and noted that the services showed fantastic flexibility when responding to people’s needs.

Each of the homes Heatherington, Haydock and Parvale House’s spend a lot of time making sure supported individuals are matched with their preferred support worker who can best encourage a happy life that offers opportunity, choice and success whilst meeting their very individual and unique needs. The report recognised this and commended the services for their innovative and dynamic recruitment process, robust policies and procedures, and their excellent commitment without exception to providing outstanding care which was embedded into the practices of the staff and registered manager.

Margaret Elliott, Service Manager of Heatherington House said upon learning Heatherington House had been awarded an Outstanding rating in all five Kloe’s said, “It’s all down to the hard work, passion and commitment of the entire team, the people we support and the support of our wider operational and management team across Consensus. Our values are quite definitely what drive us and inspire the way we work and inspire success.

“It’s still sinking in at the moment but obviously I am absolutely delighted and so proud of my team and the people we support, as without them none of this would have been possible. Also, I would just like to say a huge thank you to my colleague, Emma Painter, who’s now moved into a leadership role in another of our PWS homes, as she was part of that team and has shared my passion and determination over the past four years and I know she will be delighted that we have finally achieved what we have worked so hard for.”

Registered Manager, Eve Price, was over the moon with the Parvale House report.

“I am really thrilled with the outcome as it recognises not only all the effort the team puts in, but also reflects the high quality of care and support provided and more importantly the outcomes achieved by individuals supported by the team at Haydock House. However, we will not become complacent, and will continue to improve the service and ensure we maintain the high standard of care and support.”

Equally ecstatic Registered Manager of Haydock House, Michelle Barford-Bagnall shared, “Haydock was the first residential home in Consensus to achieve the Outstanding rating. I am so proud of the team at Haydock and that the home has achieved this recognition. The whole team work so hard to ensure that the very best care and support is given to those who live at Haydock. Everyone at Haydock will continue to support, encourage, promote and enable those who live at here to achieve the fantastic outcomes they strive and dream for.”

Eddie Morgan, Managing Director, Consensus said;

“I am delighted and very proud of the terrific achievement of our teams at Heatherington, Haydock and Parvale House. Each ‘Outstanding’ rating from CQC is the result of a great deal of hard work and commitment by Margaret, Michelle, Eve and so many others within the team.  Everybody at Consensus is particularly pleased that CQC commended the teams for embedding our values evidenced by the empathy, passion & enthusiasm our teams demonstrated in supporting people achieve their aspirations and support needs– we believe this is an essential part of what we do.”

“As Margaret, Michelle and Eve say it is important we celebrate this outcome but that we do not become complacent in this or any of our other services across the UK.”

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team was really impressed by the level of care and support offered to people at Haydock House, Parvale House and Heatherington House in Kettering.

“At each of these services, staff successfully supported people living with PWS – a rare genetic condition which causes people to experience chronic insatiable hunger and affects people’s physical and mental development.

“Staff at Heatherington House worked exceptionally well with people using the service, enabling them to live fulfilled lives that were as integrated as possible in the wider community. This included supporting people to access employment that interested them and facilitating activities for people to fundraise for the Prader-Willi Syndrome Association. Outcomes for people were excellent and this is reflected in inspectors’ findings, who rated this service as Outstanding in every area.

“At Haydock House, inspectors saw that staff worked hard to help people build their confidence. Inspectors also saw that staff worked hard to explain the dangers of over-eating to people, and they put measures in place to help people control their diets. People at the home understood and supported these measures.

“People living at Parvale House told inspectors staff went the extra mile to support them with care that was tailored to their needs and preferences. This care was delivered in the least restrictive way possible. Inspectors saw that the home provided a safe and welcoming environment. People were enabled to participate in the wider community through being supported to go shopping independently and, in one case, working in a café.

“Family members of people at Parvale House said the home’s staff were genuinely interested in the people they supported. Inspectors saw that the home had a calm and relaxed atmosphere, and people and staff laughed and joked together often.

“All of this meant people received a high standard of care, which is why these services have all been rated Outstanding.”

Heatherington House, has worked exceptionally hard to achieve their success and were awarded ‘Top 20 Recommended Care Home 2019’. The Top 20 Care Home Awards (East Midlands) 2019 highlighted the most recommended care homes in each region of the UK. The awards are based on over 55,000 reviews from residents and friends/families of residents. Manager Margaret Elliott was awarded ‘Learning Disability Service Manager of the Year’ at the National Care Awards in 2017 and the entire team were finalists in the Care Team category at the same awards in 2018.

Parvale House was the first ever UK Service to exclusively support adults with PWS and recently celebrated 20 years supporting up to six young adults with PWS.

Haydock House provides accommodation with personal care for up to eight people specialising in supporting adults with a range of complex needs and behaviours associated with Prada-Willi Syndrome (PWS).

Services supporting people with PWS in the region under Consensus Gretton are world renowned for their expertise and have built close links with national and world experts to raise awareness of the condition and share best practice and ran a campaign last year #PWSandme.

Full inspection reports have been published on CQC’s website.

The report for Haydock House is available to view by clicking here.

The report for Parvale House is available to view by clicking here.

The report for Heatherington House is available to view by clicking here.