Polwell Lane rated as ‘Outstanding’ for being responsive and achieving consistently good outcomes for people

April 12, 2018

Polwell Lane, in Kettering, Northamptonshire, which specialises in residential support and accommodation for five people with learning disabilities and complex needs including Autism and Asperger’s syndrome, celebrated recently having been rated as ‘Outstanding’ for being responsive and Good’ overall, according to its latest inspection by the Care Quality Commission (CQC).

Operated by Consensus, Polwell Lane was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service, in line with the values of ‘Registering the right support’, including choice, independence and inclusion.

Inspectors reported that the service was committed to providing good care, which “Put people at the heart of everything. The registered manager leads and inspires her team to deliver person-centred care, which consistently achieves good outcomes for people.”

They continued by stating that; “People receiving care had an enhanced sense of well-being and quality of life because staff worked innovatively to enable people to have meaningful experiences and to become active members of the local community. Staff continuously ensured that people lived as fulfilled and enriched lives as possible.”

Inspectors noted that people were treated as individuals and their human rights were protected. The registered manager gives clear direction to colleagues as to how people need to be respected and treated. One member of staff said, “This is a great place to work; we look after people well and provide good care.” A health professional also commented that the staff worked hard and that people had flourished whilst living in the home.

Sharon Donaldson, our Service Manager for Polwell Lane, said; “I am extremely proud that Consensus and our team have a shared clear vision, to respect individual choice and promote inclusion, rights and independence. We enable people to make choices in their everyday life and are delighted that the inspectors noted our open and transparent culture that is person-centred, inclusive and rated us with ‘Outstanding’ in one area and ‘Good’ overall.”

CQC’s report continued; “Commissioners from the Local Authority and Clinical Commissioners gave positive feedback about the service; people’s life experiences had been enhanced by the proactive and inclusive approach the registered manager.”

Polwell Lane is a modern bungalow that specialises in providing residential support and accommodation for up to five people with learning disabilities and complex needs including autism and Asperger’s syndrome.


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