Peterborough care home, praised for high quality, person-centred care

January 8, 2020

Manager, Joanne Connolly and the team at Fletton Avenue, in Peterborough, Cambridgeshire, are celebrating having been rated as ‘Good’ in all five key areas by the Care Quality Commission (CQC).

Fletton Avenue, a specialist residential service for individuals with Prader-Willi Syndrome was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service.

Inspectors reported that the service was committed to supporting people to have maximum choice and control of their lives. The service has a strong person-centred culture and staff were skilled in providing good care and support to people. The inspection stated, “staff were very knowledgeable about people’s needs and supported individuals to be as independent as possible.”

Inspectors also noted that people said their life was positively influenced by the care and support they received from staff at Fletton Avenue and they led an active and interesting life because of how flexible the service was to their needs.  

Staff worked enthusiastically to support people to lead the life of their choosing and as a result people’s quality of life improved and was optimised to the full. One person said, “I really enjoy my life here. They [staff] are very good that I have gained independence. This place is wonderful.”

The inspector also observed that there was a warm, friendly atmosphere and staff had developed good relationships with people using the service, noting, “Everyone we spoke with told us they were happy and had good relationships with the staff. They felt comfortable with the staff and enjoyed their company.”

The inspector also noted, “staff demonstrated caring values and showed a very positive regard for what was important to people. The trust developed between people and staff helped promote people’s independence, confidence and helped them achieve positive outcomes.”  

The inspector also found there was strong and effective leadership at the service, noting “the service was well managed by a registered provider and registered manager who work closely together and demonstrated strong values, led by example and maintained an open and a caring culture. Colleagues were very positive about their roles, the managers of the service and the quality of care they delivered.” One member of the support team said, “We’ve got a great staff team. Everyone is very supportive.”

During the inspection the inspector spoke with five people living at the home and four support team members, this included senior staff, the registered manager and support workers.

Joanne Connolly, Service Manager at Fletton Avenue, said, “I am extremely proud of our team who are committed to enabling the people we support to make choices and have a great quality of life.  I feel privileged to manage such a fantastic service and my staff team go above and beyond to ensure we deliver the very best for our supported individuals.   We are delighted that the inspector noted our positive, caring and person-centred culture, rating us ‘Good’ across all five key areas.”

Fletton Avenue, located in Peterborough, Cambridgeshire, comprises of a six-bedroom residential care home, that provide a good standard of accommodation for people using the service. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

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