Perrywood House rated ‘GOOD’ in all five key areas by CQC

January 27, 2020

Service Manager, Claire Miller and the team at Perrywood House in Kettering, Northamptonshire are celebrating having been rated as ‘Good’ in all five key areas by the Care Quality Commission (CQC).

Perrywood House, a specialist residential service for individuals with Prader-Willi Syndrome (PWS), was praised by inspectors for providing a safe, effective, caring, responsive and well-led service.

PWS is a genetic condition that means people with the condition will have an insatiable desire for food, which can make a person eat excessively. This has the potential to result in life threatening obesity without specialist support to carefully manage their food intake. 

Inspectors reported that the service was committed to supporting people to have maximum choice and control of their lives. The service had a person-centred and inclusive culture and staff were skilled in providing good care and support to people.

Inspectors reported that people were supported with dignity and respect; and involved as partners in care. People received care from staff who knew them well. They had formed good relationships which people told us was invaluable. People told inspectors that staff were kind and friendly. One relative said, “I am very happy with [name’s] care, [Name] has made good friends and always seems happy when we speak on the phone.”

The inspectors agreed that people’s care, treatment and support achieved good outcomes and promoted a good quality of life. Staff knew the specific dietary requirements and eating plans for each person living at the home and supported people to follows them. People were also supported to make healthier lifestyle choices such as diet and exercises.  One person said, “Staff are very good at supporting [name] to keep their weight down which is essential for their condition. Staff are are careful with the quality and quantity of [names] food.”

People were supported to pursue their interests, hobbies and ambitions, and to gain and maintain jobs and volunteer roles. Inspectors noted that people’s plans included their aspirations and how to achieve these.

The inspectors also agreed there was strong and effective leadership at the service. Staff confirmed they felt supported by the management and felt listened to. Staff had identified that there was not enough staff, so more staff were employed. They told inspectors, “I love this job, now I get more time for interactions [with people] they are a brilliant bunch.”

During the inspection the inspector met with five people living at the home and spoke with two relatives about their experience of the care provided, they spoke with nine members of staff including the residential manager and operations manager, as well as three external health professionals. The inspectors also reviewed people’s care records, as well as medical records and records relating to the management of the service.

Claire Miller, Service Manager at Perrywood House said, “I am extremely proud of our team whose commitment, hard work and passion for putting the people we support at the heart of everything we do and enabling them to enjoy a great quality of life has made this result possible. We are delighted that the inspector noted our person-centred and inclusive culture, rating us ‘Good’ across all five key areas.”

Perrywood House is one of 15 specialist PWS operated by Consensus in Northamptonshire, four of which are rated Outstanding by the CQC.

The service comprises of a seven-bedroom residential care home that has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

View homes related to this news story