Parklands praised for placing the people it supports at the heart of everything it does

April 12, 2018

Parklands, our residential home in Malpas, Newport, has been praised in its latest CSSIW report for placing the people it supports at the heart of the service.

Parklands is registered to provide personal care and accommodation for up to 5 adults between the ages of 18 and 64 years who have learning disabilities.

Inspectors who visited the service in December 2017 to undertake a full inspection found that the people enjoy positive relationships with a consistent, knowledgeable and caring staff team. They found that the home puts people’s health and wellbeing at the heart of everything it does.

They noted that it was a safe living environment which is fully accessible and well maintained. Overall the home benefits from stable and effective leadership and management, with good systems for monitoring, auditing and evaluating different aspects of the service. There is evidence that the home is committed to continuous learning and improving.

The report states that people enjoy positive relationships with staff and other residents, their wishes are understood and promoted and that there are a range of activities available for people within and outside of the home. Overall people are very content with the quality of care they receive.

One relative told inspectors “The staff care, this the most important thing to me and they provide excellent care at all times.”

Individuals told the inspectors they are provided with opportunities to make choices, be active and achieve fulfilled lives.

Inspectors observed the team at Parklands treated individuals with dignity and respect.

Part of Consensus, Parklands is modern bungalow close to the city of Newport and Cwmbran town, and is ideally situated to ensure that individuals living there are able to participate fully in community life.

The manager has vast experience in supporting people with learning disabilities and has completed the in house City and Guilds accredited Future Leaders Programme, which enhances the skills, knowledge and confidence of Managers across Consensus. Sharon was also previously shortlisted for the Wales Care Awards in 2016. Staff spoke of a manager who is “brilliant” and who “will sort things out”.

Sharon Jones, Service Manager, said: “At Consensus we want to ensure that individuals are always at the heart of everything we do. We are totally committed as a team to ensure we constantly improve and are delighted that inspectors recognised our passion and commitment to provide high quality care and support.”

To find out about life at Parklands the inspectors spoke with a number of individuals, relatives, health and social care professionals. They looked at care records, risk assessments and medicine administration records, safeguarding reports, incident records, complaints and compliments, policies and procedures.

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