Outstanding – Two homes supporting people with Prader-Willi Syndrome get top CQC rating

May 17, 2019

Two Kettering based care services have received glowing reports from national care regulators the CQC, as they were both awarded with the highest rating of ‘Outstanding.’

Haydock House and Parvale House both specialise in supporting adults Prader-Willi Syndrome (PWS), learning disabilities and/or additional complex needs. PWS is a genetic condition that means people with the condition will have an insistent desire for food which has the potential to result in life threatening obesity. Consensus who operate both homes are delighted that two of its PWS services received overall ‘Outstanding’ ratings following their latest CQC inspections. Leaders at Consensus have paid tribute to colleagues for their exemplary contributions in achieving their ratings.

Parvale House was the first ever UK Service to exclusively support adults with PWS and recently celebrated 20 years of support. Services supporting people with PWS in the region under Consensus Gretton are world renowned for their expertise and have built close links with national and world experts to raise awareness of the condition and share best practice and ran a campaign last year #PWSandme.

The CQC inspection focuses on five key areas and examines whether the service is safe, effective, caring, responsive and well-led.

Haydock House was rated as ‘Outstanding’ overall, with individual ratings of Outstanding for being well-led and safe, whilst Parvale House, also rated Outstanding overall, received individual ratings of Outstanding in responsive and well-led. All other key areas were rated as good for both homes. December’s inspections involved inspectors talking to people who are supported by the services, members of the team, relatives and the registered managers, and in addition reviewing records and liaising with health and social care commissioners and professionals.

The reports were extremely positive and highlighted that, without exception, there was a person-centred approach to everything the services offer and how they are run. People’s choices are placed at the forefront of the services and people are encouraged to be involved and have a say about matters that could have an impact upon them.

Carers were praised for the overwhelming compassion and great kindness with which they treated the people they support, always encouraging and supporting people to develop their independence and achieve their goals. The reports recognised that people are empowered and encouraged to decide who they would like to share their home with, this included new potential support team members and individuals considering living at the services.

The reports also highlighted that people consistently commented on the positive impact the services have made on their lives and how these have changed for the better and noted that the services showed fantastic flexibility when responding to people’s needs.

Both Haydock House and Parvale House spend a lot of time making sure supported individuals are matched with their preferred support worker who can best encourage a happy life that offers opportunity, choice and success whilst meeting their very individual and unique needs. The report recognised this and commended the services for their innovative and dynamic recruitment process, robust policies and procedures, and their excellent commitment without exception to providing outstanding care which was embedded into the practices of the staff and registered manager.

Registered Manager, Eve Price, was over the moon with the Parvale House report.

“I am really thrilled with the outcome as it recognises not only all the effort the team puts in, but also reflects the high quality of care and support provided and more importantly the outcomes achieved by individuals supported by the team at Haydock House. However, we will not become complacent, and will continue to improve the service and ensure we maintain the high standard of care and support.”

Eddie Morgan, Managing Director, Consensus said; “I am delighted and very proud of the terrific achievement of our teams at Haydock House and Parvale House. Each ‘Outstanding’ rating from CQC is the result of a great deal of hard work and commitment by Michelle, Eve and so many others within the team.  Everybody at Consensus is particularly pleased that CQC commended the team for embedding our values evidenced by the compassion and kindness shown to the individuals supported – we believe this is an essential part of what we do.

“As Michelle and Eve say it is important we celebrate this outcome but that we do not become complacent in this or any of our other services across the UK.”

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