Kingston House praised for a positive culture that is person centred, open and inclusive

February 16, 2018

Kingston House, in Leigh on Sea, which specialises in residential support and accommodation for people with learning disabilities and other associated complex needs has been rated as ‘Good’ in all five areas, according to its latest inspection by the Care Quality Commission (CQC).

The service was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service.

The report said: “People and those acting on their behalf told us they and their member of family were treated with care and kindness by staff. One person told us, “The staff are very nice. The staff look after me.” Another person told us, “I like the staff, they are very nice.” Relatives confirmed that they were very happy with the care and support their member of family received at Kingston House.”

CQC’s report continued; “We discussed safety with people using the service and their relatives. They told us they had no concerns and that the service was a safe place to live. One person said, “I really like it here. I feel safe.” One relative told us, “Everything is in place to keep people safe. I have no concerns about my family member’s safety at Kingston House.” Staff had a good understanding of how to keep people safe and did what they could to ensure people’s safety was maintained at all times.”

Michelle Jones, our Registered Manager at Kingston House, said: “I am extremely proud of the team at Kingston House for maintaining this rating again and they should be very proud that we have received a ‘Good’ rating. This is due to the hard work and commitment the support team continually show towards the individuals we support. The team regularly go above and beyond what is expected of them, and together we continually strive to improve upon what we do and in how we support individuals to achieve their aspirations.”

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