King Edwards Grove earns praise from CQC

August 24, 2016

King Edwards Grove, who specialise in providing accommodation and support for eight adults with a learning disability and/ or autistic spectrum disorder in Teddington, Middlesex, have been rated as ‘Good’ in all five key areas, according to its latest inspection by the Care Quality Commission (CQC).

King Edwards Grove, part of Consensus Support was praised by inspectors, for providing a safe, effective, caring, responsive service and well led service.

The report said: “People who were able to communicate with us gave us positive feedback about the home and the caring nature of staff. Other people were able to demonstrate in other ways that they felt safe and cared for at the home, for example through their interaction with staff.

People were offered choices, supported to feel involved and staff knew how to communicate effectively with each individual according to their needs. People were relaxed and comfortable in the company of staff. Staff supported people in a way which was kind, caring, and respectful. People were cared for by staff who had the knowledge and skills they needed to deliver safe and effective care.

People told us that they felt safe living at King Edwards Grove. One person said, “Staff are nice. They help me do things.”

There was positive feedback from relatives who told us that they were happy with the skills and experience of the staff team. One person told us, “I have no complaints whatsoever about this service. They have provided a really stable environment for my relative to develop and grow.

The report continued: “The staff at the home developed positive, caring relationships with people. Everyone we spoke with spoke positively about the home as if it were their own and demonstrated this through the way they made use of the homes facilities and enjoyed unrestricted access to communal areas and staff offices. People also told us that they liked the staff and the manager. One person said “The staff look after us. They are nice.”

People had access to a range of activities that interested them, ranging from home-based activities to attendance at community day centres and further education. In addition some people visited relatives on some weekends and the service had an open visiting policy for friends and family.”

Medinah Namaata, Manager at King Edwards Grove, says: “The team are very proud to have achieved a GOOD rating, this is something we continually strive to achieve. All our colleagues, supported individuals and families work well together to support each other and it is pleasingly to see that our service has been rated so highly by the CQC.”

She continued: “It was particularly rewarding to hear the feedback of one relative about our work to encourage all to pursue their own goals. They confirmed that they also ‘felt included in areas such as reviews and proposed any changes’, this helps people to feel valued and ensures their choices are respected in how they live daily life.

King Edwards Grove in Teddington, Middlesex specialises in providing accommodation and support for eight adults with a learning disability and/ or autistic spectrum disorder. The home is a detached house over two floors with access to the first floor via stairs. People have single rooms and also benefit from communal space consisting of a lounge area and dining room. At the rear of the property people regularly enjoy the use of the private garden. King Edwards Grove is well decorated and adapted to meet people’s needs. The home has a homely feel and reflects the interests and lives of the people who live there, with photos of people and staff.

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