Henson Court praised by CQC for high quality person-centred care

December 20, 2019

Henson Court, in Kettering, Northamptonshire, is celebrating having been rated as ‘Good’ in all five key areas by the Care Quality Commission (CQC) 

Henson Court was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service.

Inspectors reported that the service was committed to supporting people to have maximum choice and control of their lives. The service had a person-centred and inclusive culture and staff were skilled in providing good care and support to people.

Inspectors reported that people were well treated and had developed good relationships with staff. A culture of dignity and respect was promoted by the registered manager and inspectors noted staff treated people with kindness and respect. Staff said, “Respect is the most important value here, it is very important to me to respect the person and support them the best we can.”

The inspectors agreed that people’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were encouraged and supported to shop and cook, clean their own flats and do their own laundry.

People were also supported to pursue their interests, hobbies and ambitions and inspectors noted that people regularly accessed the community to pursue activities such as shopping, cinema and bowling.

The inspector also agreed there was strong and effective leadership at the service and observed that the registered manager and management team provide good quality care person-centred care that achieves positive outcomes and goal achievements for people. The registered manager had developed good relationships with staff and people and they knew people well. Staff confirmed they felt well supported and felt confident in raising concerns if they needed to.”

During the inspection the inspector spoke with two people living at the home, the registered manager, care coordinator and three support workers. The inspectors also reviewed people’s care records, as well as medical records and records relating to the environment and management of the service.

Sue Grant, Service Manager at Weston Villa said, “I am extremely proud of our team who are committed to enabling the people we support to make choices, to develop the skills to live more independently and to enjoy a great quality of life. We are delighted that the inspector noted our person-centred and inclusive culture, rating us ‘Good’ across all five key areas.”

Henson Court is a residential providing support and accommodation for four individuals with learning disabilities and/or autism. Weston Villa is a separate residential service on the same site that provides accommodation and support for four people with Prader-Willi Syndrome within four self-contained flats.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

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