Heather Holmes praised by CQC for its caring attitude and committment
Heather Holmes, in Desborough, Kettering, who specialise in supporting adults with learning disability and a range of complex have been rated as ‘Good’ in all five key areas, according to its latest inspection by the Care Quality Commission (CQC).
The caring, supportive team at Heather Holmes ensure a happy, friendly and welcoming environment, focusing on individuals’ well-being and helping them to reach their full potential and was praised by inspectors, for its caring attitude towards people and a commitment to providing a good standard of care. It was rated ‘Good’ in all five keys areas for providing a safe, effective, caring, responsive and well led service.
The report said: ‘People received care from compassionate and supportive staff and people and staff had positive relationships with each other. Staff understood the needs of the people they supported and used the information they had about people to engage them in meaningful conversations. People were supported to make their own choices and when they needed additional support best interest meetings with family involvement took place.
The report continued; ‘Care plans were written in a person centred manner and focused on giving people choices and opportunities to receive their care how they liked it to be. They detailed how people wished to be supported and people were fully involved in making decisions about their care. People participated in a range of activities and received the support they needed to help them do this. People were able to choose where they spent their time and what they did. People were happy with the care and support they received. They told us they liked the staff and said staff were ‘the best’. One person said “I like all the staff they are very kind.”
One relative said “I’ve always been made so welcome when I visit the home; honestly they [all staff in the home] go above and beyond and always have.”
Reshmann Joosub, Manager at Heather Holmes, says: “We are very happy to have received recognition and achieving a ‘Good’ rating, from CQC. We continue to be committed to promoting the best possible outcomes to the people we support. The service will continue to strive to achieve and maintain high levels of excellence in the person centred support”
In order to achieve excellent outcomes Reshmann spends time building and developing improved relations with families and health and social care professionals. He secures as much additional training as he can to develop the skills of his support team which reflects the companies’ ethos of continuous improvement and ensures high standards of support through a consistent approach.
During their inspection the CQC spoke with six people who lived at the home, two relatives, five care staff, the team leader and the registered manager.