CQC rate Consensus Community Support Limited ‘Good’ in all five key areas

October 3, 2019

Consensus Community Support Limited in Bury, Greater Manchester, is celebrating having been rated as ‘Good’ in all five key areas by the Care Quality Commission (CQC).

Consensus Community Support Limited supports adults with learning disabilities and a range of complex needs in supported living services across the North of England.

Within the report, inspectors praised the service for being safe, effective, caring, responsive and well-led.

Inspectors reported that the service was committed to providing good care. The service had a positive and proactive approach to supporting people as individuals. Staff knew people very well and interactions were respectful, warm and friendly. The inspector noted that “[Staff] demonstrated a genuine fondness for the people they supported and took pride in their achievements.”

The inspectors also observed that people were involved in decisions about their care and were actively supported to have choice and control in how their support was provided.  A staff member said of one person who used the service, “[Person] is achieving everything wants to.” Another member of staff said, “It’s a very good service. It’s so person-centred.”

The report also highlighted that the service was Well-Led. Leaders and the culture they created promoted high-quality, person-centred care with staff describing the registered manager as “caring, person-centred and hard working.” The inspector noted that staff were highly motivated and shared their enthusiasm, commitment and passion of the registered manager. Staff spoke with exceptional pride about working for Consensus Community Support Limited saying, “I think it’s a brilliant service,” “I am really proud of the team we have got and [registered manager]” and “We are all strong. We just want what’s best for [person who used the service].”

The inspector also noted that the registered manager had recently won the ‘Making a Difference Award’ at the National Learning Disability and Autism Awards 2019 for ‘dedication to empowering the people she is supporting to succeed, achieve and meet their outcomes.’ The inspector observed that in response to the award the manager had reflected their inclusive approach by saying, “The credit for this award must be shared with my colleagues and the individuals we support who inspire me every day.”  

The inspection also found that the service was effective and that people’s care, treatment and support achieved good outcomes and promoted a good quality of life. Staff had the skills, knowledge and experience they needed to carry out their role effectively and felt supported.  One staff member said, “The training is amazing,” another said, “It’s great [person supported] now reflects on things.  We have supported [person] with that. We work through things together.”

Amanda Kennedy, Registered Service Manager for Consensus Community Support Limited said, “As a team we always strive to provide high quality, person centred care that empowers the individuals we support to enjoy active and fulfilling lives. We are delighted that this has been reflected in our service being rated as ‘Good’ across all five key areas.”

The Consensus Community Support Limited registration at Europa House supports the supported living services run by the company in the North. The services have all been developed and designed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using these services can live as ordinary a life as any citizen. The CQC inspection took place on 11 July 2019.

View the full CQC report: https://www.cqc.org.uk/location/1-5565522423

Visit the CQC website: www.cqc.org.uk

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