Please read this notice carefully as it explains how Consensus Support Services, uses the personal information that you provide to us during any method of contact (for example, by email, phone, online forms and by using any of our services).

If you have any questions about this, please contact our Data Protection Officer

What we process

We process personal data about enquirers, residents, and individuals we support before, during and after their contact with us. This processing is required to support our business interests and to fulfil our legal and contractual obligations that are compliant with The General Data Protection Regulation (UK GDPR) (EU GDPR), UK Data Protection Act 2018 (DPA2018) and Caldicott Principles including guidance from the 10 data security standards, which include:

  • Providing services to our enquirers, residents, and individuals we support, recording what services we have provided;
  • Managing the health, welfare, safety and security of our residents and individuals we support;
  • Handling enquiries, complaints, and investigations;
  • Monitoring and improving the quality of our services;
  • Using Legitimate interests for researching and understanding the needs of our target audience and to improve our marketing effectiveness;
  • Working with our partners such as recruiting sites and providers to improve the quality of our services.

We also process personal data about job applicants, current and former employees, service providers, and other groups of individuals during our business operations, and this data is subject to our internal privacy policies.

Personal data you provide to us

We collect personal data you provide to us when you enquire, work in or use any of our services, for example:

  • Enquiry: Personal details (name, gender, age etc.), contact information (home address, phone number, email address etc.), details of your interests and communications preferences;
  • Individuals: Personal details, contact information, financial details, relative, or next of kin, care needs;
  • Complaints: Personal details, contact information, enquiry, or complaint details;
  • Health & Welfare: Medical, dietary and mobility details provided to us before, during or after any stay with us in one of our services;
  • Surveys & Market Research: Responses to post-enquirer surveys and market research surveys.
  • Job Applications:  Responses to Job applications, including contact details, CV’s and other personal information provided.

Data anonymisation and use of aggregated information

Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from its content. This aggregated data cannot be linked back to you as an individual. The methods used to protect this data will be to encrypt, pseudonymisation and anonymisation.

Who we share your information with

When you are an Individual we support with;

  • A sponsor to organise payment of fees.
  • Your next of kin or named family member.
  • Any person that you have appointed to act on your behalf pursuant to a valid Power of Attorney or allied professionals, support workers and other health care providers in the case of an emergency.

Or with;

  • Organisations and consultants providing contracted services to us (for example, information technology service providers who provide and maintain our systems and our website hosting). Where these companies and consultants do provide services to us, we will only use your information in compliance with the UK & EU General Data Protection Regulation, UK Data Protection Act 2018, and Caldicott Principles.
  • A third-party company, for example when providing a reference for a former employee, or if a resident who transfers to another service provider. This transfer of data would only take place in accordance with strict compliancy criterion which is transparently conducted.
  • The courts in the United Kingdom or abroad as necessary to comply with a legal requirement, for the administration of justice, to protect vital interests and to protect the security or integrity of our business operations.

Where we store your information

We only store your information on servers located within the UK or European Economic Area (EEA). Any third parties that we share your data with are also required to be located within the UK or EEA and are UK & EU GDPR, Data Protection Act 2018 compliant. These servers are fully protected and encrypted.

Retention of your information

Individuals we support:

  • If you participate in any pre-admission assessment but do not go on to become an individual we support, your information will only be kept for as long as it is lawfully necessary to enable us to be compliant with our legal and contractual obligations and relevant legislations.
  • If you are an individual we support within Consensus Support Services, your information will be kept for the duration of your stay, and then depending on certain circumstances, for 7 years after you stop using our care and support needs.

All the information we hold is secured, kept confidential and protected with the use of strict processes and policies such as access restrictions and encryption that are in line with UK & EU GDPR, Data Protection Act 2018 and the Caldicott Principles.

Job Applicants
Information provided by candidates that are unsuccessful in their application for employment, such as CV’s, shall be securely deleted after 12 months, unless we are given permission to keep the data for a longer period.

Your rights

  • You have enhanced rights under the new act in respect of the information we hold subject to some exemptions.

Please note that the way we process your information and the legal basis on which we rely on to process it affects the extent to which these rights apply.
These rights are the:

  • Right to be informed about the processing of your information (this is what this notice sets out to do);
  • Right to have your information corrected if it is inaccurate and to have incomplete information completed;
  • Right to object to processing of your information;
  • Right to withdraw your consent at any time where we rely on it to process your information;
  • Right to restrict processing of your information;
  • Right to have your information erased;
  • Right to request access to your information and information about how we process it;
  • Right to move, copy or transfer your information; and
  • Right to automated decision making, including profiling.

If you would like to discuss or exercise any of these rights, please contact us using the details provided both at the top and bottom of this Privacy Policy.

Where you believe your information has or is being used in a way that you believe does not comply with data protection law. You have the right to lodge a complaint with the Information Commissioner’s Office.

We encourage you to contact us before making any complaint and we will seek to fully resolve any issues or concerns you may have.

You can also contact our Data Protection Officer with any data protection concerns at

Cookie policy

What are cookies?

Cookies (can also be known as browser cookies) are small text files that are placed on your computer, smartphone or other device when you access the internet. These files are neither a virus nor spyware. There are different types of cookies that are used to do different things, from remembering preference they have given, identifying ways to improve your experience on websites, helping you to navigate between different pages of a website to providing you with advertising tailored to your interests. Cookies can also be used to measure the number of sites visits and see what are the most popular pages on websites.

What types of cookies are there?

There are ‘first party’ and ‘third party’ cookies. Cookies set and controlled by the operator of a website (such as Consensus Support) are known as ‘first party’ cookies. Cookies that are used for advertising such as display advertising (such as Facebook) are known as ‘third party’ cookies.

There are two types of browsing cookies:

  • Session cookies: these are temporary cookies that exist only while you are using a website. Examples of uses of a session cookie would be to remember navigation history of pages, remember search settings and content of shopping baskets within an online shop. These cookies expire when the browser is closed.
  • Permanent (or persistent) cookies: these remain in operation, even when you have closed the browser. They remember your choices so you don’t have to type them in every time you use the site. Permanent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you to another person.

Why do we use cookies?

Consensus uses cookies to assist us in tracking basic visitor information, learn about the behaviour of the users of our website, identify how users respond to our marketing and advertising as well as research for future marketing and enhancing our customer journeys.
None of the cookies used by this website will collect your personal information. Any information contained within our cookies cannot be used to personally identify you.

How does our site use cookies?

A visit to our website may generate the following types of cookies:

  • Geotargeting cookies
  • Analytic and Performance cookies
  • Tracking cookies

Geotargeting cookies

These cookies are used by our site to work out whereabouts in the country you are in from the information supplied by your browser. This information can then be used to display local content within a web page. This cookie is completely anonymous.

Analytic and Performance cookies

These cookies are used to track navigation through our website and deliver consistent experiences across all page visits. Examples include:

  • Video streaming speeds that are compatible with your browser
  • Number of visits to a page
  • Which terms/keywords were last used when searching for care and support needs

Tracking cookies

These cookies can tell us if you have visited our website before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to track how many individual visitors we have, how often they visit and where they originated from.

This table tells you more about the cookies we use:

Cookie Names Purpose
Session cookies uid
Session cookies are used by our website to perform certain functions such as sending us a message via contact forms on our site, or listing your recently viewed pages. If you choose to disable cookies, you will not be able to use these functions and our site will be unable to alert you to the cause of any errors you may encounter on the website.


ResponseTap  adiLP – Landing Page ID
adiS – Session ID
adiV – Visitor ID
adiVi – Visit ID
 This is an advertising cookie to help us optimise our marketing effectiveness and improve customer experience. The cookie contains a landing page, sessions, visitor and visit ID.
Google Analytics _utma
The Google Analytics cookies are used to collect anonymous information about how a visitor use our site. This information helps us to improve our site and identify which information is most important to our visitors. The information provided by these cookies includes the number of visitors to the website, where visitors have come to the site from and the pages they visited. You can find out about these cookies here: Google’s privacy page.


Google adwords ads/ga-audiences



Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.
Facebook datr



These cookies are set by Facebook to enable users to link to our pages from within their Facebook account, deliver advertisement products such as real-time bidding and track conversions of Facebook advertising. More information can be found on Facebook’s cookie policy.

Sharing of data from cookies

Consensus may disclose data collected from cookies such as visits to our websites, trends in visitors and marketing campaign results to third parties. This will be in an anonymous form for research and statistical purposes only to assist us in optimising our websites and efficiently targeting advertising and marketing.

How do I manage and delete cookies?

Cookies allow you to take advantage of a websites essential features and can provide you with an enhanced journey whilst using different websites. Therefore, we recommend that you leave them turned on. However, if you wish to restrict or block the cookies set by our website, or any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Useful links regarding managing cookies can found as follows,
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

Alternatively, you could visit, which contains comprehensive information on cookies within a wide variety of browsers. You will also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.


Data protection contacts

If you have any comments, complaints or suggestions in relation to our notice or even the way we process information about you, please contact our Data Protection Officer at

3 The Courtyards, Phoenix Square, Wyncolls Road, Colchester, Essex, CO4 9PE

Tel: 0808 223 5320

Last updated: March 2021