Consensus and the UK Coronavirus outbreak

March 17, 2020

At Consensus, the health, safety and wellbeing of our supported individuals and colleagues is always our absolute priority. We have therefore taken comprehensive action to prepare for and respond to the growing coronavirus outbreak in the UK.

This page details the latest advice from Consensus about the steps we are taking at our services. This information is intended for Consensus supported individuals, colleagues, and any relatives and visitors to our services only.

As members of Care England, the leading representative charity body for independent care services in England, this is a time when all providers are pulling together in this current crisis. The social care sector needs help and support to ensure that vulnerable people with complex needs who live in care homes stay safe and continue to receive all the support they need. Professor Martin Green OBE, CEO of Care England has written a letter outlining how the sector needs valuable support from volunteers, those in retirement from the sector and those deployed from other sectors. Please view this letter here.

Please email or call 01206 832508 if you can help support Consensus at this challenging time.

For comprehensive information about the coronavirus itself, please visit either the or NHS websites, or call NHS 24 (Scotland only).

Websites below:

Visiting a Consensus Service

Consensus are taking comprehensive steps to prevent the risk of infection to our supported individuals and colleagues.

  • Non-essential visitors are not permitted to any of our services. This includes families, social visitors and non-urgent appointments.
  • Any essential visitors MUST comply with Infection Prevention Control (IPC) measures on entering the service.

Procedures in place for essential visitors

All essential visitors must contact the service manager prior to any visit and will be required to complete a health screening questionnaire.

Visitors will be advised that they cannot enter the premises if:

  • A visitor or a member of their immediate household has travelled in the last 14 days to a Category 1 or Category 2 country, as defined on the NHS website (see details at
  • A visitor is experiencing a continuous cough and a high temperature
  • A visitor has experienced a continuous cough or high temperature within the last seven days
  • A visitor lives in a household with someone who has had a cough or high temperature within the last 14 days.

Protecting supported individuals and colleagues

Please be assured that Consensus is treating this matter with the utmost seriousness and comprehensive contingency plans are in place in the event of a coronavirus outbreak at a service.

In response to the growing UK coronavirus outbreak we have created a dedicated steering group. This group comprises senior leaders from across the business who meet regularly to review and further develop our plans, reflecting the evolving situation.

The steering group has already taken action, including working to secure the medical supplies we may need in the event of an outbreak in a service, and developing the policies and protocols needed to make sure Consensus can continue to provide high-quality, person-centred support if or when coronavirus becomes more widespread in the UK.

All service managers and colleagues have been informed of the steps we are taking and how they can help prevent the spread of infection. This includes installing additional prominent signage about handwashing and completing the infection control training modules through our digital learning platform.

The Consensus Coronavirus Steering Group will continue to meet regularly and will be monitoring and reacting to the latest guidance issued by the UK Government and Devolved Administrations, the NHS, and public health bodies.

This page will be updated to reflect the latest information and advice regarding any additional steps we are taking to protect supported individuals, as and when this is required.

For anyone connected to a Consensus service who has further questions about our response to the coronavirus, please contact the service directly.

If you do not have symptoms and are looking for general information on the Novel coronavirus (Covid-19), a free NHS helpline has been set up on 0800 028 2816

The helpline is open:

Monday to Friday, 8.00am to 10.00pm

Saturday and Sunday, 9.00am to 5.00pm

To read more about how our support teams are coming up with innovative and caring ways to help the people we support through these difficult times, please go here >