Blossoms praised by CQC for person-centred, positive culture

January 28, 2020

Manager, Sharon Donaldson and the team at Blossoms in Wellingborough, Northamptonshire, are celebrating having been rated as ‘Good’ in all five key areas by the Care Quality Commission (CQC).

Blossoms, a residential care home providing support and accommodation for up to six people with learning disabilities and/or autism, was praised by inspectors for providing a safe, effective, caring, responsive and well-led service.

Inspectors reported that the service was committed to supporting people to have maximum choice and control of their lives. The service had a person-centred, open and positive culture where staff genuinely wanted to support people to set and achieve goals.

Inspectors reported that people were supported with dignity and respect; and involved as partners in care. Staff enjoyed their work and had formed good relationships with the people they supported. People told inspectors that staff were kind and friendly. One relative said, “I can’t speak highly enough of staff.”

The inspectors reported that people’s care, treatment and support achieved good outcomes and promoted a good quality of life.  People’s needs were assessed before they began living at the service to ensure staff understood their needs and preferences and staff received good quality training that allowed them to carry out their roles effectively. One relative told us, “[Person has settled really well. I was really worried but it’s been great, it’s given me a lot of confidence.”

People were supported to access a wide range of activities, hobbies and pastimes which enhanced their lives and well-being. This included volunteering at a local charity shop, attending a day centre and taking part in sporting activities.

The inspectors also agreed there was strong and effective leadership at the service, noting that the registered manager promoted a person-centred care in all aspects of the service and staff felt supported by the registered manager and the wider organisational management. This was confirmed by relatives who told inspectors that the positive attitude of staff helped people to lead fulfilling lives. One relative said, “I am very pleased with the care home, it’s very homely, the staff are very friendly.” 

During the inspection the inspector spoke with one person living at the home and spent time with others who were non-verbal. Inspectors also spoke with two relatives about their experience of the care provided, and four members of staff, including the residential manager. Two people’s care record were reviewed, as well as multiple medical records and records relating to the management of the service.

Sharon Donaldson, Service Manager at Blossoms said, “I am very proud that we have received a ‘Good’ rating across all five key areas. This is due to the hard work and commitment our support team continually show towards the individuals we support. The team regularly go above and beyond to continually improve upon what we do and how we support individuals to achieve their aspirations and a great quality of life.”

Blossoms, located in Wellingborough, Northamptonshire, comprises of a six-bedroom residential care home, that provide a good standard of accommodation for people using the service. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

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