In central Ipswich, Suffolk
In a quiet, residential area close to central Ipswich and local amenities this supported living service provides support and accommodation for up to nine individuals who have learning disabilities, autism and a range of complex needs and some individuals may also have physical disabilities.
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The service consists of four flats incorporating nine en-suite bedrooms. It is also wheelchair accessible and there is lift access, so it is suitable for people who may have additional physical disabilities or mobility issues. There is also a sensory room and a communal lounge, dining area and kitchen.
The support provided will include all aspects of a person’s life from their health and well-being to education and skills development, day activities with a focus on developing and maintaining relationships.
With a caring, supportive environment, the focus is on supporting individuals to live as active and meaningful life as possible within the local community and achieve greater independence in line with specific needs. A strong, dedicated team helps the individuals to identify how they can be supported to develop their skills and reach their goals and aspirations and ensure positive outcomes for them.
The team do this by actively encouraging the individuals they support to access activities and hobbies in the local community as independently as possible. Activities include, taking part in horse riding and sailing classes, going bowling, to the theatre and to watch the football, as well as going out for dinner and socialising with friends. Family members and friends are always welcome to visit too.
With the main town centre being a short 10 minute walk away and access to good public transport links including a train station and bus routes, accomplishing greater independence in the local community is achievable.
Supported Living Services
- Supported Living service for adults – male and female
- 4 flats (incorporating 9 en-suite bedrooms)
- Wheelchair accessible
Call: 0808 223 5320
- Access to the local community
- Communal areas
- Dining room
- En-suite bedrooms
- Lift to all floors
- Pleasant gardens
- Sensory room
We are 96% compliant across inspectorate bodies, CQC, Ofsted, The Care Inspectorate Wales and The Scottish Care Inspectorate for residential care (Figure stated as at October 2019)
Read the latest news from Supported Living
Views & Opinions
“I have been impressed with the level of detail that goes into the support arrangements for [person] and how importantly any risks are managed and people here are kept safe. They [manager] discuss everything with us and am more than happy with things.”Relative – Quote from CQC Inspection Report - June 2017
“Every one of the staff I have met are extremely competent, very knowledgeable, highly trained and so incredibly easy to approach.”Relative – Quote from CQC Inspection Report - June 2017
“They [support workers] and the manager are so skilled at getting the best out of [person]. They understand the importance of routines for [person]. Fully recognise how even the slightest change can disrupt and affect [person’s] mood and behaviour. They are so good at managing this. Never fazed, always patient in their manner.”Relative – Quote from CQC Inspection Report - June 2017
“We have regular team meetings, supervisions. Lots of opportunities to discuss things within the team. The managers are very hands on; always on the end of the phone if you need them but more often than not they are in the service; either in the office or on shift providing support. The training is spot on…some face to face in team meetings, on line, classroom and work books. The office is always open if you need to speak to the manager.”Consensus Colleague – Quote from CQC Inspection Report - June 2017
“The staff are very good and alert to the slightest change in [person’s] mood and health and what this could mean. They take [person] to all their appointments at the doctors, hospital and help them manage their medication. They will contact the doctor or call the ambulance if they are concerned and always keep me informed.”Relative – Quote from CQC Inspection Report - June 2017
“I have regular supervisions where I can raise things or during shift I speak to the senior if something was bothering me. The manager is a visible presence very hands on and available if you need them. There is a lot of experience within the team here; I have learnt so much since I started.”Consensus Colleague – Quote from CQC Inspection Report - June 2017
“They [support workers] are very nice to me. [Name of support worker] is my friend. I’d tell them if anything wrong.”Supported Individual – Quote from CQC Inspection Report - June 2017
“I can have a laugh and a joke with them [support workers]. [Name of manager] is nice to me. Comes to see me makes sure I am happy and sometimes we go out and have a chat and coffee in town. [Support worker] is my friend. I can tell them anything; good or bad. Everyone is nice to me.”Supported Individual – Quote from CQC Inspection Report - June 2017
“It is a good place. I am happy. This is my home. [The support workers] are nice, friendly to me.”Supported Individual – Quote from CQC Inspection Report - June 2017
“I love my job it is so fulfilling and rewarding. No two days are the same. There is a real sense of pride when people achieve their goals.”Supported Individual – Quote from CQC Inspection Report - June 2017
“Yes, most definitely do I feel included. I am listened to and involved in decisions about what goes on. I have no concerns. We have regular meetings to discuss how [person] is getting on. You can tell how happy [person] is when they come back home to visit us as [they] can’t wait to go back again. They call [name of the supported living place] their home now that’s how well they have settled. I am very proud of how independent [person] has become and how well they get on with the other people that live there. The manager and all the support workers are amazing. They have a fantastic relationship with [person] really care and understand [them].”Relative – Quote from CQC Inspection Report - June 2017
“Excellent at keeping you informed of what is going on,” and, “Crucial in taking quick action if they spot a significant change in [person’s] health and wellbeing. They act on their concerns; this gives me piece of mind. I trust them to do right by [person].”Relative – Quote from CQC Inspection Report - June 2017
“It is a happy place, I like it here, I am safe. They [support workers and management team] are nice, listen to me about what I want. They help me to set goals for things I want to do. I am happy here. I like talking to [name of manager] [they] know me and is my friend.”Supported Individual – Quote from CQC Inspection Report - June 2017
“It is exceptional here, from the manager, senior team and the support workers, they all know [person] really well. What is going on with them especially if there are any changes to [person’s] health or mood; they are all over it. Manager is hands on and very visible. Their door is always open if you need to talk. Never a problem if you need to contact them or have a quick word they ring you straight away if they are not in the building.”Relative – Quote from CQC Inspection Report - June 2017
“The change since [person] came here is incredible. [Person] does so much more for themselves. Has become more active, independent and confident going out and about; they have a busier social life than me. [Person] is thriving they are so happy and well cared for, we couldn’t ask for more, we really couldn’t.”Relative – Quote from CQC Inspection Report - June 2017
“I think the place is very well run and I wouldn’t hesitate in recommending it. The manager and the staff are brilliant; go above and beyond.”Relative – Quote from CQC Inspection Report - June 2017
“Everyone [support workers and management team] here is committed to doing a good job; keeping people safe and delivering quality care to people. Good team spirit; work well together, positive morale. I love my job.”Consensus Colleague – Quote from CQC Inspection Report - June 2017