Newlands Cottages

Caterham

Newlands Cottages is a quaint four bedroom cottage which includes a self contained flat with wheelchair access.  A small, homely residential service, it supports individuals with learning disabilities and complex needs, including epilepsy.  Some people may also display behaviours which others might find challenging.

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With country style decor and two lovely gardens, Newlands Cottages has a caring, nurturing environment where the dedicated team take a person centred approach to the support they provide.

Support is tailored to individual’s needs and the goals they wish to achieve as well as helping people to lead a fulfilling life as part of their local community.  There are plenty of leisure and social opportunities in nearby Purley and Croydon and individuals enjoy bowling, cycling, the cinema, theatre and local fair.  Colleagues working in the service often go the extra mile to escort individuals to live concerts or do something really special for them.  There are good transport links nearby and also transport on site to help people get out and about and enjoy life.

Some people attend local colleges to learn new skills and undertake Asdan qualifications and work experience opportunities are also encouraged.

We place great importance on helping people learn new skills and to take an active interest in the running of the home with their own areas of responsibility.  This helps improve daily living skills and confidence and as greater independence is achieved we update support plans with the individual to make sure we are maximising their choices and opportunities.

Residential Services

  • Residential service for adults – male and female
  • 4 bedrooms 
  • Wheelchair accessible

Call: 0808 223 5320
Email: enquiries@consensussupport.com

Facilities

  • Access to the local community
  • BBQ
  • Dining room
  • Ground floor
  • Pleasant gardens
  • Self-contained flats

We are 94.2% compliant across inspectorate bodies, CQC, Ofsted, The Care Inspectorate Wales and The Scottish Care Inspectorate for residential care (Figure stated as at November 2017)


“As ever, the constructive comments of the CQC are welcomed and we have identified areas for improvement. We have an action plan in place and many improvements have already been made.

We are pleased that CQC identified that Newlands Cottages is caring stating that people were treated with warmth, kindness and respect. The inspectors also noted that people’s dignity and privacy was respected.

People supported said that they felt safe living at the service and CQC noted this to be the case, sharing that staff encouraged people to develop the independence skills but there were sufficient numbers of staff on hand if support was needed.

CQC also noted that people who used the service were actively involved in making decisions about their daily care and support and recruitment. Staff sought the consent of people in the planning and delivery of their care. Staff adapted their approach to meet people’s individual needs and to ensure that care was provided in a way that met their particular needs and wishes.

Our challenge is to ensure that we can consistently deliver and evidence that we are achieving the highest standards. The team at Newlands Cottages are committed to every aspect of the services we provide being at a consistently high quality level. We look forward to welcoming the CQC on their return visit, at which time we are confident that improvements will be evidenced.”

Read the latest news from Newlands Cottages
Anthony Draper, Manager - Newlands Cottages

 

Views & Opinions

“I go out a lot to activities. I couldn’t do all of the things I like without the staff.”

Supported Individual - Quote from CQC Report - March 2018

“I love interviewing staff. I like the staff and the manager we have now. I hope we get someone else good to work with us.”

Supported Individual - Quote from CQC Report - March 2018

“I don’t need to worry about anything here, I’m safe.”

Supported Individual - Quote from CQC Report - March 2018

“The staff are brilliant and it’s brilliant living here.”

Supported Individual - Quote from CQC Report - March 2018

“The staff are good to me, they look after me, they make sure I am okay.”

Supported Individual - Quote from CQC Report - March 2018

“If I need anything I can speak with the manager and staff and they will help me”

Supported Individual - Quote from CQC Report - March 2018

“The staff would never come into my room uninvited, they would always knock first. I would say that my privacy is respected.”

Supported Individual - Quote from CQC Report - March 2018

Staff are friendly, I can talk to them.

Individual we support -- quote from CQC inspection report - November 2015

Communication is good, staff are given information they need.

Consensus colleague – quote from CQC inspection report - November 2015