A commitment to quality for individuals, families and commissioners

Consensus is committed to delivering the highest standard of support for the individuals who live in our services and for their families and the commissioners who work with us and have a strong ethos of continuous improvement in all that we do. Our Quality Team has a clear vision and purpose and a long term strategy which focuses on active inclusion strategies that promote the voices of the people we support to influence not only how we deliver services but how we can continue to enable the most positive outcomes for them.

We are committed to running all our services efficiently, effectively and appropriately at all times and our corporate governance arrangements and robust policies are in place to support and monitor the quality of our work. The Quality Team support our Operational Teams across the business, helping them to monitor and guide services and remedy any quality issues raised. The team take a human rights approach in everything they do and believe that continuous improvement is best achieved through co-production and consultation with staff teams and the people we support.

We have defined Quality Assurance processes and policies in place to support our service delivery, compliance and continuous improvement. This includes Quality and Compliance audits, mock Inspections and audits by our team of Quality Checkers and being highly responsive to, and managing risk, triggered through our detailed risk data processes.

It’s vital that the individuals we support feel safe. We take our responsibilities in this area very seriously and have a range of robust measures in place to ensure a safe living environment. These range from background checks on our colleagues and on-going regular supervision and training to inspections, audits and risk assessments.

Everyone we employ undergoes a criminal record check from the Disclosure and Barring Service. This ensures that they are safe to work with vulnerable adults (and children, where appropriate). Every colleague working in a Consensus service is given the latest training to ensure their skills and knowledge are up-to-date. This includes training in safeguarding, as well as in the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLs). We check our colleague’s knowledge on these fundamental areas during our internal audit process.