Our Positive Behaviour Intervention Team help lead to positive outcomes for everyone involved 

The team build strong relationships, not only with all our services and the colleagues who work within them, but also with the individuals we support and their families. Practitioners work across different geographical regions and respective services wherever they are needed, bringing their wealth of knowledge and experience to help shape individualised person-centred plans.


“Our skilled and experienced team is committed to the best outcomes for the people we support. I’m hugely proud of the work we’re doing and of the achievements of the individuals in our services.”

Helen Smith

Positive Behaviour Intervention Team Lead

I started my career working as a teaching assistant at a residential school for 5 to 11 year olds. In 1999 I transferred to adult social care.

I spent nearly 30 years working in a local authority. I had a number of roles over that time, including care assistant, senior support worker, registered manager and behaviour practitioner. In my final role, I was the complex behaviour team manager overseeing social workers and behaviour practitioners.

We worked on a ‘transformation of care’ project, working with individuals who had been placed out of the county, and supporting those transitioning from children’s services to adult services.

At Consensus I oversee the PBIT team, supervising and supporting our behaviour practitioners who work across the country. One of the most rewarding aspects of my role is seeing the achievements and successes of the individuals we support after the intervention of our team.

Outside of work I… like travelling and spending time with my grandchildren.

“I’m proud to be a part of such a skilled and dedicated team.”

Helen Coleman

Behaviour Practitioner East Anglia

I have a foundation degree in Intellectual and Developmental Disabilities from the Tizard Centre and I have worked in social care for seven years. I started out as a support worker for people with learning difficulties and autism and have gone on to work in a range of residential and supported living services, including specialist services for people with autism, downs syndrome, and challenging behaviour. A big part of why I enjoy my role is seeing the real difference individualised, high quality support can make to enabling someone to lead a fulfilling life.

I started working with Consensus in April 2017, primarily in the East Anglia region. I love working with the individuals we support and colleagues in our services to deliver person-centred plans for positive change.

Outside of work I… enjoy cooking, yoga and making home brew beer.

“I really enjoy the variety that my role at Consensus gives me.”

Taychje Paul

Behaviour Practitioner East Anglia

I’ve been a practitioner within the fields of learning disabilities, autism and challenging behaviour for over 27 years and I’ve worked with people of all ages. Prior to joining Consensus in 2009, I supported commissioning teams within Essex Social Care in evaluating high cost care packages, as well as supporting the successful return of individuals with complex and challenging needs into specialised services.

My role at Consensus involves mentoring and supporting service teams, and providing holistic assessments for people with challenging behaviour and autism. I use positive behaviour support and applied behaviour analysis approaches to design person centred strategies.

Outside of work I… enjoy travelling and have a passion for working with horses (I’ve recently qualified in equine holistic therapy).

“It’s rewarding to work with Consensus teams who know the people they support extremely well. I’m here to draw out this knowledge and create positive change for individuals.”

Simon Beevers

Behaviour Practitioner East Anglia

My brother has an Autistic Spectrum Disorder condition, so social care has always been a part of my life. I have worked within this sector for over 25 years in many different roles: as a support worker, teaching in adult autism services, as an autism behavioural consultant for a major charity and now as a member of the PBIT team with Consensus.

I graduated with a Master’s in Positive Behaviour Support from the Tizard Centre at the University of Kent in 2018 and joined Consensus in January 2019. My role here involves providing support to colleagues and services by providing assessments and person-centred interventions, including applied behaviour analysis.

This job is the most fulfilling I’ve ever had. I help to draw out the knowledge of the Consensus teams I work with and combine that with my own to create positive change for people with complex needs.

Outside of work I… am a big history and science buff. I also love playing football and cricket – when injuries allow.

“I’m passionate about person-centred planning and the benefits it brings to people with learning disabilities and autism. It’s at the core of my work.”

Amber Charlton

Behaviour Practitioner London

I’ve worked in social care since 1999 and studied at the Tizard Centre, which is the leading UK academic body working in learning disability and community care. I started out as a support worker, which I loved, and I decided that I wanted to make a difference on a larger scale. The roles I’ve held have included supporting adults and children with learning disabilities, autism and mental health in a variety of residential settings.

I’ve been with Consensus since November 2015, mentoring and supporting staff and providing holistic assessments for people with challenging behaviour and autistic spectrum conditions. My biggest satisfaction is seeing people making positive changes that increase their quality of life and give them more opportunity and choice.

Outside of work I… love cooking, which I often do for friends and family, but I do enjoy eating out too.

“Achieving person-centred outcomes that improve the quality of life for the individuals we support is the greatest satisfaction in any role I experience.”

Angela Bliss

Behaviour Practitioner East Midlands

I have worked in social care, supporting children and adults with physical and medical disabilities, autism, mental health and learning disabilities since I was 17 years old. I began my career as a special support assistant in a residential school for children and young adults. From there I worked my way up to managing a home living area.

At Consensus I have worked as a senior team leader and as a service manager. My interest has always been focused on supporting people with complex needs and to improve their quality of life.

As a behaviour practitioner I support individuals with complex needs and behaviours that may challenge. Day-to-day, I provide person-centered intervention strategies, individualised training for staff and support for service managers. Achieving person-centred outcomes that improve the quality of life for the individuals we support is the greatest satisfaction in any role I experience. My current role allows me to take a lead on this and build rapport with the individuals and their circle of support.

Outside of work I… enjoy travelling to different countries, experiencing different cultures, their history, beliefs and their cuisine!

“I’m passionate about encouraging teams to think proactively, rather than reactively, about the support they provide.”

Laura Brame

Behaviour Practitioner East Midlands

I have a degree in Psychology with Child Language Development plus a Masters in ‘Applied Behaviour Analysis’. Alongside University, I volunteered and worked in multiple ‘care’ settings including mental health wards, in an elderly care home, in a special education school, as well as a teaching assistant in mainstream education for children with autism and additional needs.

I most enjoyed my time spent working with adults with autism in an NHS challenging behaviour unit and am proud to have helped people to move into their own supported living tenancies. This confirmed my interest in supporting people with challenging behaviour and led me to specialist behaviour roles.

In 2017 I was diagnosed with Aspergers syndrome. I feel that my experience as an autistic adult has given me a unique insight into the challenges of many of the individuals we support.

At Consensus I work closely with our services, providing person-centred intervention strategies and individual advice and training for managers and staff teams.

Outside of work I… am a keen singer with the local church choir and as part of a quartet called ‘The Larks’.

“It’s so satisfying working with colleagues who are committed to making a difference and are willing to work through challenging situations to achieve positive change.”

Melanie Harmer

Behaviour Practitioner North

I’ve worked in social care for 16 years: I began as an applied behaviour analysis therapist in home and school programmes with children with autism. It was fascinating learning about the science of behaviour. I later worked as a behaviour practitioner with adults with learning disabilities and mental health issues in residential and supported living services.

I’ve been with Consensus since January 2016 and my role involves doing initial assessments of people joining our services, and working with staff teams, managers, external professionals and family members to support individuals in our services based in the north. I love seeing the positive impact that I make on teams, helping them to enhance their practice and understanding of individuals to reduce behaviours that challenge and improve an individual’s quality of life.

Outside of work I… enjoy time to myself, whether that’s reading, working in my garden or cooking. My trips back home to Malaysia are times I treasure too.

“I’m determined to support people with learning disabilities to have the best quality of life.”

Gayle Thomas

Behaviour Practitioner Wales

I’ve worked within the fields of learning disabilities, mental health, autism and challenging behaviour in a variety of private and NHS settings. I started out supporting adults with learning disabilities who had a life time’s experience of living in long stay hospitals to move into the community. I saw how, with the right support, it was possible to make significant positive differences to people’s lives.

I’m a qualified positive behaviour management trainer and have formulated and reviewed positive behaviour support plans for individuals, giving advice and support to teams regarding safe, ethical interventions and the recording of incidents and debriefing.

Outside of work I… enjoy reading, watching films, going to gigs and enjoying good food.

“I’m driven by a determination to improve a person’s quality of life by using positive behaviour support to reduce behaviours that may currently place restrictions on their day-to-day activities and experiences.”

Jenny Hamilton

Behaviour Practitioner South and South West

I’ve been working with individuals with learning disabilities since 2000. I began my career in a senior support capacity, advancing in management and became interested in working with individuals with challenging needs. I have various specialist qualifications, including an MA in Autism Studies from the Tizard Centre.

I’ve worked as a hospital manager in an independent hospital where I brought about positive change in approaches to care and improved quality of life outcomes for the individuals being supported. I have also been head of care for a specialist provider of services to adults with learning disabilities and complex needs.

Here at Consensus, I relish working with colleague teams to deliver training, and seeing the progress being made through the practice workshop model.

Outside of work I… love reading, cooking, keeping fit, and spending time with family and friends.