Finding the right service to meet specific needs

Our Referrals Team is here to help find the right service, whether the enquiry is from someone searching for themselves, a family member looking on behalf of a loved one, or a commissioner with a specific requirement. We always aim for people to live in services closest to their friends and family, but what’s most important is that they have the support and environment that’s just right for them. That sometimes means that their nearest Consensus service isn’t the one most suited to their needs.

Our Referrals Team – led by Bernie Middlehurst – are highly experienced and knowledgeable about our services and the people we support and will work collaboratively with individuals we support, family members and commissioners to find the right solution.

Please call our Referrals Team to talk through your options, on 0808 223 5320.

Bernie Middlehurst

Referrals Manager

My lifelong passion is to help adults with social care support needs to enjoy a meaningful life and to play a real part in their community.”

I originally worked as a qualified social worker and then for many years in local authority commissioning and strategic planning roles.

My team ensure that referrals are responded to quickly and effectively. We focus on performing high quality assessments with relevant operational colleagues. We then submit comprehensive service proposals to ensure the support options we suggest are right for the individuals being referred to us, where they are supported to lead a meaningful life within their local community.

I manage a small team of placement managers and I also work closely with the Development Team, analysing referral trends, identifying any gaps in our provision, and putting plans in place to fill those gaps.

Outside of work I… enjoy walking, going to the theatre and exploring new areas of the UK and Europe.

Our Referrals Team is here to help find the right service


“My journey is testament to how much Consensus supports and develops its employees so that we can also support individuals to the best of our abilities. I’ve been given numerous opportunities to develop during my time here.

Samantha Marshall

Placement Manager

Before I joined Consensus in 2008 I’d worked in a special needs education setting and as a youth worker. I originally came to social care because I was saddened to see young people moving on into adult services and losing themselves in a sea of ‘care’: I wanted to make a difference.

My first position at Consensus was as a deputy manager of a service, and I progressed to service manager. This has enabled me to become part of the solution. I get involved right at the start with the original referral, undertaking assessments of individuals and gathering information from different sources to assess whether we can meet their support needs, before producing a costed service proposal.

Outside of work I… like to keep active, attending different classes, going to the gym and for long country walks with my family and our dog.


“I’m proud to work in a company that’s committed to ensuring people have the correct support and placements. The right support is vital if people are to fulfil their needs and live independently.”

Siobhan Gallager

Placement Manager

I began as a support worker but trained as a teacher and gained specialist qualifications in teaching people with disabilities and positive behaviour strategies. Before joining Consensus, I worked for ten years in a specialist college for people with learning disabilities.

Over the years I have worked with a wide variety of individuals with varied and complex needs and I’ve spearheaded a very successful project to support people with high functioning autism to go on to tertiary education by building their independent living skills. As part of the Consensus Referral team I assess individuals and find suitable placements for them. In the right place, people can truly develop and progress with their lives.

Outside of work I… love swimming and being outside, whether that’s walking my dogs, cycling or spending time with my partner and family. I’m also a big music fan and regularly go to gigs and festivals.