Local teams committed to delivering the highest quality
Our Operations Team is structured to ensure best practice and compliance across the organisation and within our services. Our many services are spread across the UK. As a result, we’ve evolved a seamless structure that promotes effective and fast communication and action.
The team is extremely proactive, getting to know the colleagues and individuals in all our services as well as the local commissioners and sector partners in their local areas. All our service and senior managers receive mandatory training in providing a truly person centred approach. This enables them to instil this approach into everything they do, enabling them to support individuals to explore their interests, develop their skills and make decisions about how they want their life to be.
London, Midlands, North, South East & West and Wales
“Seeing the smile on the face of an individual we support is hugely satisfying. Seeing a person achieve their ambitions and enjoy a happy and healthy life is what it’s all about for me.”
Regional Director – Midlands and South East
I’ve worked in social care since 1990 – it was something I always wanted to do. I started out supporting adults with learning difficulties in a residential service before progressing to Social Worker and Team Leader roles.
Over time I’ve progressed into management roles. I joined Consensus in January 2009 to manage a small residential service in Bedford. I became Operations Manager for the East Midlands in 2014; in June 2016 I became interim Operational Lead for the East Midlands, and later for the North. In June 2020 I became Regional Director for the Midlands.
In the years I have worked at Consensus, what has struck me is how every colleague here wants the best outcomes for the individuals we support and consistently goes the extra mile to enable people to achieve their ambitions.
Caring for, and empowering, people with learning difficulties is a way of life for me: I helped to set up and manage the first youth group for young people with Asperger Syndrome in Northamptonshire; and for many years my family and I looked after a boy with autism – providing respite for his family during weekends and school holidays.
Outside of work I… spend as much time as I can with family. I have two children and a granddaughter who keep me busy. I enjoy going on long walks and meeting friends for a drink.
“I love to be innovative and creative when finding solutions for people. I want to support them to have the best possible experience and life.”
Regional Director – North, South West and Wales
I have worked in the health and social care industry since I was 18 years old, where I started off as a Support Worker for individuals with mental health and complex needs. From there I took on various roles, such as Team Leader, Deputy Manager and Manager of a service.
In my career I have had the pleasure of working across a variety of settings including Community Support, Supported Living and Residential Living. I have been able to see how each level of management works and how I was able to influence the support that people receive and ensure that both the staff team and the people supported had the best possible experiences and outcomes.
I am proud to work for Consensus, where I started off in 2012 as the Operations Manager for Wales. I then progressed to Operational Lead for the Wales and South Division and currently the Regional Director for the North and Wales region. The organisation cares so much about its staff and the people we support and invests in them in many ways and that is important to me for any organisation that I work for.
I am so impressed with the staff teams that I see and how dedicated they are in getting things right for the people we support to live their lives to the fullest… that is, after all, the reason we work in social care and why I have worked for Consensus for over 10 years.
Outside of work I… love to spend time with my family and my two dogs.