Local teams committed to delivering the highest quality
Our Operations Team is structured to ensure best practice and compliance across the organisation and within our services. Our many services are spread across the UK. As a result, we’ve evolved a seamless structure that promotes effective and fast communication and action
The team is extremely proactive, getting to know the colleagues and individuals in all our services as well as the local commissioners and sector partners in their local areas. All our service and senior managers receive mandatory training in providing a truly person centred approach. This enables them to instil this approach into everything they do, enabling them to support individuals to explore their interests, develop their skills and make decisions about how they want their life to be.
Director of Operations
“I’ve worked my way up through the ranks and I think a ‘hands on’ attitude is vital for so many reasons, from understanding a team’s challenges to planning effectively for the future.”
I’m responsible for our operational activities that contribute to the high quality we provide. I’ve worked in the social care sector for two decades now and have been everything from a support worker to a managing director! I enjoy the challenges that this sector offers and I thrive wherever I have the chance to transform lives.
I believe in getting to know an organisation from top to bottom, which means meeting staff and getting their feedback and ensuring they feel valued.
Outside of work I… play taxi to my three daughters, socialise with friends, play badminton or watch Celtic FC.
“It’s important to me that an organisation has a great value base. That’s why I chose to work at Consensus.”
Head of Strategy and Operations – East Anglia
I started as a support worker for a local authority day service in 2001 and quickly made the move into management before moving up the ranks. As a senior manager I worked with commissioners across the East Midlands and East Anglia to remodel old services and develop new and innovative ones for people with a learning disability.
I’m passionate about the benefits that effective leadership can bring, and I’ve completed a Masters degree in Business Administration as well as the Advanced Leadership and Management programme at Henley Business School.
Outside of work I… love spending time with my wife and three children. I’m mad about sport and the outdoors and I like to combine the two if I can, with long distance walks and runs. I’m also a FA-qualified football coach and manage a junior football team.
“I’m passionate about maintaining the highest operational standards across our services to ensure they meet the needs and aspirations of the people we support.”
Director of Operations
In addition to my Director of Operations role overseeing all of our services across the UK, I am also currently responsible for strategy and operations for our services in London and the South. I am an advocate of a seamless structure and effective communication across all of our regional teams. I believe that only then can we share best practice and learning as an organisation to give our very best to the people we support.
Head of Strategy and Operations (PWS Specialist Services)
“I cherish that I am in a position to make a positive and tangible difference to the lives of people with Prader-Willi Syndrome.”
I’ve been with the company since the early 1980s and started at Consensus Gretton as Catering Manager. I became General Manager in 1997 and Head of Strategy and Operations in 2011.
Mine is a truly diverse role – no two days are the same. I provide operational and strategic direction for the Prader-Willi Syndrome services, ensuring that we are always providing the very highest level of support and expertise to the individuals we support.
Outside of work I… spend time with my family, visit the theatre and dream of holidays in the Greek Islands.
Meet the Consensus Team in Wales
“I get great pride from watching the individuals we support blossom and progress, ultimately moving on from the services I’ve helped to develop.”
Simon Kezic Williams
Head of Strategy and Operations – Wales
I’ve worked in social care for 30 years and I’m a qualified social worker. My experience of working with people with learning disabilities, mental health and physical disabilities makes me determined to find solutions to enhance their lives and the opportunities they have.
I strive to take an innovative approach to what I do: I pride myself on delivering useful and meaningful solutions to problems. One example of this is how I modernised the in-house day service provision we offer in Cardiff. I changed the emphasis from a buildings-based service, getting community resources involved to create more local options where people could drop in for support and care. I also continue to support the ‘bigger picture’ by contributing to national and regional consultations such as the Social Services Bill Wales and the Welsh Autism Strategy.
Outside of work I… support Cardiff City and the Wales rugby team, go horse riding, play badminton.
“I love to be innovative and creative when finding solutions for people. I want to support them to have the best possible experience and life.”
Operations Manager – Wales
I’ve always worked in social care: I started off as a support worker, supporting adults with complex mental health issues stepping down from secure hospital environments. I became a senior support worker and then a manager and specialised in moving people out of hospitals into their own homes, building bespoke packages of care and support.
I’ve managed a 200-person ‘floating’ support service for people in their own tenancies and an eight bed residential service in Ebbw vale, which was converted to a supported living scheme. I’ve been with Consensus since 2012 and the best part of my role is spending time with colleagues and the people who live in our services. I love the family feel of Consensus.
Outside of work I… love to spend time with my babies – my two Yorkshire terriers, Dave and Roxy.
Supported Living Manager – Wales
“After 25 years in care and support I still get a thrill from developing services and teams to be the best they can possibly be.”
I’ve been involved in Social Care for over 25 years, starting out as a volunteer with PHAB – a charity that is dedicated to the integration of people with physical disabilities.
My career has included roles such as Support Team Manager, Operations Manager and a Contract Manager position which I held for eight years overseeing ten supported living situations and a floating support service for approximately 50 supported individuals with learning difficulties and mental health issues.
I strive to bring innovation to any role I am involved with and enjoy a challenge. I am proud of many projects I have taken on, but the Rapid Response team I designed, to combat the challenges faced when providing support through the night to people that can challenge the service, has to be my favourite.
Outside of work I… spend time with my family, listen to music, and enjoy writing and watching a good film