Local teams committed to delivering the highest quality
Our Operations Team is structured to ensure best practice and compliance across the organisation and within our services. Our many services are spread across the UK. As a result, we’ve evolved a seamless structure that promotes effective and fast communication and action
The team is extremely proactive, getting to know the colleagues and individuals in all our services as well as the local commissioners and sector partners in their local areas. All our service and senior managers receive mandatory training in providing a truly person centred approach. This enables them to instil this approach into everything they do, enabling them to support individuals to explore their interests, develop their skills and make decisions about how they want their life to be.
“I’m a firm believer in the statement that ‘the standard you walk past is the standard you accept’. For us to make a positive difference in people’s lives we must deliver support to a high standard and never walk past anything that is unacceptable.”
Director of Operations
I have worked in the health and social care sector for over 30 years. Initially I trained as a nurse and then as a social worker. I have managed care homes for older people and for people with a learning disability. I’ve been a registration and inspection officer with a local authority in Scotland and have worked with a specialist Scottish housing association providing services for older people. I have also spent a decade working for a major provider of services for people with a learning disability.
I wanted to work for Consensus because of the organisation’s standing as a leading provider of care services. It has a strong value base: the people it supports are central to how the organisation works. In my role, I play a key part in ensuring that we do the best for the people we support and are always striving to improve. While the social care sector is experiencing very tough times, by working with the people we support, their families, and with key stakeholders we can develop, grow and sustain great services.
Outside of work I… like to play squash a few times a week. I enjoy watching rugby and spending time with my family.
“I joined Consensus for its passion to support people to achieve the best possible lives. When I met the team, I thought ‘this is somewhere I can belong’. I knew I could use my skills, knowledge and experience to make a positive difference.”
Divisional Director – East of England & London
I started out as a carer in an older people’s residential home, caring for those who were living with dementia. I soon realised that I wanted to work with people with more complex needs, particularly individuals who were finding it a challenge to get the support they needed. It wasn’t long before I made the switch to working in social care for people with learning disabilities.
I’ve spent three decades in this sector: as a Support Worker, a Registered Manager, and I’ve had regional and national operational roles and I’ve been a Managing Director.
Before joining Consensus in 2018, I worked for another provider as deputy director of learning disability & autism services covering London and the South East.
I relish the chance to grow services to better support people with complex needs. I also enjoy helping individuals and colleagues to grow and develop.
Outside of work I… love spending time with my husband and three grown up children, we have two beautiful dogs called Finn and Logan and I also have a passion for horse riding and photography.
“Seeing the smile on the face of an individual we support is hugely satisfying. Seeing a person achieve their ambitions and enjoy a happy and healthy life is what it’s all about for me.”
Divisional Director – Midlands & North (Interim)
I’ve worked in social care since 1990 – it was something I always wanted to do. I started out supporting adults with learning difficulties in a residential service before progressing to Social Worker and Team Leader roles.
Over time I’ve progressed into management roles. I joined Consensus in January 2009 to manage a small residential service in Bedford. I became Operations Manager for the East Midlands in 2014; in June 2016 I became interim Operational Lead for the East Midlands, and later for the North. In June 2020 I became interim Divisional Director for the Midlands and North.
In the years I have worked at Consensus, what has struck me is how every colleague here wants the best outcomes for the individuals we support and consistently goes the extra mile to enable people to achieve their ambitions.
Caring for, and empowering, people with learning difficulties is a way of life for me: I helped to set up and manage the first youth group for young people with Asperger Syndrome in Northamptonshire; and for many years my family and I looked after a boy with autism – providing respite for his family during weekends and school holidays.
Outside of work I… spend as much time as I can with family. I have two children and a granddaughter who keep me busy. I enjoy going on long walks and meeting friends for a drink.
“I love to be innovative and creative when finding solutions for people. I want to support them to have the best possible experience and life.”
Divisional Director – South & Wales (Interim)
I have worked in the health and social care industry since I was 18 years old, where I started off as a Support Worker for individuals with mental health and other complex needs. From there I took on various roles, such as Team Leader, Deputy Manager and Manager of a service.
The team I was part of supported people back to their home towns after they were placed in secure out of county placements, so I have had the pleasure of working across a variety of settings including Community Support, Supported Living and Residential Living. In this role I was able to see how each level of management works and how I was able to influence the support that people receive and ensure that both the staff team and the people supported had the best possible experiences and outcomes.
I am proud to work for Consensus, where I started off as the Operations Manager for Wales. I then progressed to Operational Lead for the Wales and South Division and more recently the interim Divisional Director for Wales and South. The organisation cares so much about its staff and the people we support and invests in them in many ways and that is important to me for any organisation that I work for. I am so impressed with the staff teams that I see and how dedicated they are in getting things right for the people we support to live their lives to the fullest… that is, after all, the reason we work in social care!
Outside of work I… love to spend time with my family and my 2 yorkies Dave and Roxy.
MEET OUR SUPPORT DIRECTORS
“I’m passionate about providing services that promote and support people’s human rights, and safeguarding people in ways that empower and protect them.”
I have worked in adult social care, supporting people with learning disabilities, since the mid-1990s. I started my career as a support worker in an assessment and treatment centre for people with learning disabilities and mental health needs. I’ve enjoyed very varied roles.
Early on, I supported the closure of a ‘long stay’ hospital and helped to manage a day opportunities service. In more recent times I have been an Operational Manager, Regional Manager, and Head of Health, Safety and Compliance for a national provider, introducing systems and processes to support Directors and Registered Managers with compliance and best practice. I was also the national Safeguarding Lead undertaking complex case reviews and investigations.
Here at Consensus, as Support Director, I work with the Director of Operations and Divisional Directors to support Operational teams, building on great services and a culture of continuous improvement.
Outside of work I… love spending time with my family, being outdoors in my garden and caring for my many animals. I love horses and horse racing – and holidays in hot countries!
“I’m proud to play a part in ensuring the voice of the individuals we support forms part of our decision-making, so that we always strive to deliver the best care for each person.”
I have worked in the social care and charities sectors since 2005. I started my career working with children with learning disabilities in community settings and then worked in higher education and public health. I have also been a Head of Department at the NSPCC.
Prior to joining Consensus, I was an Area Director for a national homelessness charity. My role involved providing strategic and operational leadership across the services provided to homeless people, many of whom had learning disabilities.
I’m excited to be part of the Consensus team because each day brings opportunities to improve people’s lives. It’s inspiring to see our colleagues going above and beyond to ensure everyone gets the outstanding support they need. I’m privileged that in my role as a Support Director I get to visit so many services and see the achievements (and smiles) of the individuals we support.
Outside of work I… enjoy travelling and seeing new places. When I’m at home you can normally catch me checking out the latest Netflix documentaries.