89 Hampton Road rated ‘GOOD’ in all five key areas by CQC

March 26, 2020

The team at 89 Hampton Road East are celebrating having been rated as ‘Good’ in all five key areas by the Care Quality Commission (CQC).

89 Hampton Road East, in Feltham, Middlesex, which specialises in residential support and accommodation for up to seven adults with learning disabilities and/or autism, was praised by inspectors for providing a safe, effective, caring, responsive and well-led service.

Inspectors reported that the service was committed to supporting people to have maximum choice and control of their lives. The service planned and coordinated person-centred support that was appropriate and inclusive.  

Inspectors agreed that people were supported with dignity and respect and involved as partners in care. Inspectors observed staff speaking with people in a friendly and attentive manner. Staff spoke about being motivated to treat people well and told inspectors, “I want to make a difference to people’s lives,” and I’m happy, I feel very attached to the guys here.” This was confirmed by relatives, who said, “They’re very kind and helpful,” and an adult social care professional who told inspectors they had observed staff treating people respectfully.

Inspectors also reported that people received care and support in a planned way that recognised and reflected their individual needs and personal preferences. Staff supported people to take part in a variety of activities throughout the week including going to the gym, college, swimming, shopping and other trips out in the community. Staff described how they understood the ways in which different people communicated and used communication aids such as Makaton and pictorial aids to help them to make choice in their daily living. One relative said, “[The person] always has a choice and I respect that.”

The inspectors agreed there was strong and effective leadership at the service and this was confirmed by relatives, staff and external social care professionals who all spoke positively about the service. One adult social care professional said, “In my opinion, the house is very well-run and service users needs met.” A relative said, “[The person] seems happy, we’re happy.”

Inspectors reported the service worked in partnership with other agencies, such as social workers, consultants and healthcare professionals to help provide coordinated care to people. Inspectors also noted that people and relatives had opportunities to be involved in and influence the running of the service. One relative said, “I’m kept in the loop with everything.” 

During the inspection the inspector met with four people living at the home and used the Short Observational Framework for Inspection (SOFI) to observe and understand the experience of people who were non-verbal. Inspectors also spoke with eight members of staff, including the team coordinator, positive behaviour support specialist, and operations manager. Two people’s care plans and four people’s care record were reviewed, as well as multiple medical records and records relating to the management of the service.

Marisa Higgins, Operations Manager at 89 Hampton Road said, “I am very proud that we have received a ‘Good’ rating across all five key areas. This is due to the hard work and commitment our support team who consistently go above and beyond to ensure the individuals we support achieve their aspirations and enjoy a great quality of life.”

89 Hampton Road East, located In Feltham, Middlesex, comprises of a seven-bedroom residential care home, that provide a good standard of accommodation for people using the service. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

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