Holland House praised by CQC for open inclusive culture

January 18, 2017

Holland House, in Corby, Northamptonshire, who specialise in supporting adults with a range of complex needs and behaviours associated with Prader-Willi Syndrome (PWS) have been rated as ‘Good’ in all five key areas, according to its latest inspection by the Care Quality Commission (CQC).

Holland House which has recently re-opened its doors following the completion of a major refurbishment project was praised by inspectors, for its open, inclusive culture within the home that emphasised continuous improvement. It was rated ‘Good’ in all five keys areas for providing a safe, effective, caring, responsive service and well led service.

The report said: ‘Staff supported people in a kind and caring way and involved them as much as possible in day to day choices and arrangements. Staff had good relationships with people and their relatives and friends.’ One person said “I made the right choice to come here, I can go and speak to who I need to about anything; my keyworker, other staff, the manager”. During the inspection they observed staff adapt their approach depending on the situation; using tone of voice and positive touch as appropriate to aid communication when talking to people, and dancing, singing and laughing with people at other times.

The report continued: ‘Visitors, such as relatives and people’s friends were encouraged and made welcome and people from other services managed by the provider were supported to visit friends in the home. People’s relatives told us that they were made to feel comfortable when they visited; one person’s relative said “The manager and staff are very good, very friendly and we always feel welcome”.

Lisa Carvell, Manager at Holland House, says: “We were over the moon with this rating, for a new home that only opened in September 2016. All of our colleagues, supported individuals and families work well together to support each other and it is wonderful to see that our service has already been rated so highly by the CQC. However we always strive for continuous improvement and our aim and goal for the next inspection is to be rated as outstanding.”

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