The Heathers rated good in all areas by CQC

September 21, 2016

The Heathers, who specialise in supporting adults with a learning disability and a range of complex needs, including dementia in Kettering, Northamptonshire, have been rated as ‘Good’ in all five keys areas, according to its latest inspection by the Care Quality Commission (CQC).

The Heathers was praised by inspectors, for providing a safe, effective, caring, responsive service and well led service.

The report said: “People received care from staff who were kind and considerate and who were committed to respecting their individuality and promoting their independence. Individualised care plans were in place and were kept under review. Staff had taken time to understand peoples likes, dislikes and past lives and enabled people to pursue their interests and hobbies.

People were cared for by staff who were respectful of their dignity and who demonstrated an understanding of each person’s needs. This was evident in the way staff spoke to people and engaged in conversations with them. Relatives commented positively about the care their relative was receiving and it was evident that people could approach management and staff to discuss any issues or concerns they had.”

The report continued: ‘People were encouraged to follow their hobbies and interests and staff ensured peoples cultural and spiritual needs were met. One person told us “I like painting and go out to lots of different places to paint.” We saw some of the pictures they had painted.”

Chris Gell, Manager at The Heathers, says: “The team are all extremely happy at the praise we received from inspectors in the report following their visit to The Heathers in August 2016. The Heathers is always a very homely and positive place to be and the care and support given to the people we support helps them to achieve really good outcomes, involving families and external professionals, I am very pleased that the CQC rating now matches the care and support and fantastic relationships between people we support and the staff team that I see every day.”

The Heathers specialises in providing accommodation and support for twelve people with a range of complex needs, including dementia. Support is tailored to the needs, goals and aspirations of the individual so that they can live a meaningful, fulfilling life of their choosing.

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