We believe in robust evaluation and auditing
Social care is a fast changing sector and heavily regulated. This is as it should be, and our teams receive regular training to ensure they’re up to date on the latest legislation and guidance, and what that means for how they work, and how they support the individuals in our services.
We’ve always taken a person centred approach to the support and wellbeing of the people we support. For a long time the individuals we support have been involved in helping us to enhance our services and processes. We’re continuing to build upon this approach as we implement best practice from the Care Act 2015 and the Transforming Care Agenda.
Striving for excellence through internal auditing…
We continually challenge ourselves. We don’t compromise on support and care, neither do we turn a blind eye if we see something that isn’t right. All of our colleagues receive safeguarding training on a rolling basis so that everyone benefits.
Our Care Services Team acts as our own watchdog. Because it’s independent from our Operations Team, it can be objective. It undertakes regular audits of our services – some announced, some unannounced – with each service being audited at least once a year. These audits go beyond what is required of us by external regulators and standards: we push ourselves to exceed expected standards and to continually improve.
Our teams and the managers who lead them are highly professional and embrace the opportunity to improve what we do. Where the Care Services Team spots an area for improvement, they work with the service team to create an action plan for improvement. The team then returns at a later date to check on progress.
…and through external inspection
To operate legally, all social care services should be registered with their relevant regulatory body. All Consensus services are registered. Our English services are regulated and inspected by the Care Quality Commission, our Scottish services by the Care Inspectorate, and our Welsh services by the Care and Social Services Inspectorate Wales. Our service that supports children and young people is monitored and inspected by OFSTED.
All the regulators perform regular inspections of our services to ensure they’re being run properly and the individuals in the services are receiving the care and support they need. The regulator publishes a report of what they find during their inspection, including a rating of the service. Although rating systems differ between the regulators, any service with a rating we are not satisfied with we will put together a robust action plan to make positive changes ready for re-inspection at a later date